Chair appeared to have been repackaged. Parts were not neatly placed but had it was packed in rush and box sealed. Nevertheless no parts missing. Chair easy to assemble and finish product looks good and is very comfortable to sit in. Back and neck rest ideal for support.
The chair works fine. My only complaint is the armrests do not lower enough to allow a comfortable sitting height and permit the armrests to slide under the desktop.
Extremely comfortable chair and great value for the money. I like that the chair rolls smoothly and that it can extend backward with the added headrest. One note for future improvement would be to add a locking mechanism so that the chair can stay in a reclined position without it springing back to its normal position.
I've been experiencing lower back pain. This chair give me the support I've been looking for I'm bought this for work now I'll get one for my home office.
This chair is well made and I can tell that it should last a very long time. But the details in the description weren't very good...as I was looking forward to using the head/neck rest it unfortunately doesn't work unless you are a shorter person. For me it sticks out into my shoulders and is very uncomfortable. We removed it all together so I could use the chair.