This chair was not available in my local store so I ordered it on-line and it arrived quickly. Assembly was no worse than other chairs I have purchased thru Staples. I am using the chair in a very narrow space next to my bed so I assembled it with out the arms. I cannot say anything about them. This chair is replacing one that was a mesh back and fabric seat. The mesh allows much better for 'breathing' so you do not sweat as much while siting. The mesh seat feels softer that the seat of the task chair it replaces. The only problem I notice is the base of the chair feels narrow. I think this is because I am sitting with my legs slightly open and my thighs are pressing against rim of the seat I was going to leave off the headrest at first but decided not to. It seems a little low even all the way up. The lumbar support works for me but the adjustment is up and down (not in and out) and makes little difference. I like that the seat back recline lock lever moves up and down. On the prior chair the lever went in and out and the bed tended to push it in locking the seat back. After several weeks of use I like the chair. Bottom line is: Try the chair in store before purchasing it and think how you sit.
I bought one of these chairs a year ago but am sorry that my first chair kept going down and I tried to fix but had no success. I had to discard it and bought a second chair. I would never by insurance on a chair. Ridiculous.
I bought this chair for my husband was easy to ensemble and very comfortable staples have an excellent service and the free shipping to my home was the best deal ever. I recommend this product to everybody that is searching for a comfortable and fresh office chair.
Nothing wrong with the chair in general as office chairs to. It does not give off the scent of being a quality product but rather one that was designed to sell at a low price - which it did! Feels like cheap plastic. Not very comfortable but then . . . if you're working at your computer the discomfort of the chair forces you to take a break from time to time. That's good! However that headrest is a killer for me. Guess I'm the wrong height for the two (2) headrest positions. Neither position is of use to me and I've removed the headrest completely. I'll give it a generous 3-star for now and keep the chair for awhile. Advice: Spend a few dollars more and get the value you pay for. Cheap price translates into cheap quality in my mind.