Overall good quality chair with many possible adjustments. Comfortable but if you are larger than average you may find the seat uncomfortable for long periods of sitting.
I didn't go to the store and sit in it and I regret it. It is light duty and I'm 6' tall and the back and neck support is in the wrong place and not adjustable to the right location. I would not have bought it if i would have sat in it.
I love this desk chair. It has great lumbar support as well as a head rest. I also really like the way it reclines. It is very gentle going back you don't feel like you're falling.
do not bother with the head rest though. Use it without it. As the headrest isn't adjustable and protrudes far too much it's better to use the chair without it.
Nice looking chair however hard seat if you are seating for an extended period of time. Head rest wasn't a good fit for our office staff either. Good adjustments except for the headrest.
I searched several stores & tried out many chairs to find a firm yet comfortable lumbar support. Staples had the most in store models. I knew within seconds the Hyken Tech chair was the right fit. I removed the arms to allow chair to slip under desk. Service friendly attentive & patient. Liked the locked tilt back option & comfy neck rest for short breaks during work time. Free shipping to home in 2 days- no damaged parts. Husband had it up quickly. Very happy with purchase!