The chair is great and was fairly easy to put together. The two large stickers on the chair that had to be taken off and then treated with Goo Gone was a pain and a waste of my time !!!
I haven't had this long so I don't know "durability" but this is a really comfortable chair! My husband put it together so it is constructed well. I also want to mention the staff at this store were very helpful. The delivery person was too.
I'm generally happy with the chair. It was relatively easy to assemble. My only complaint is that the head/neck rest cannot be extended higher. At the highest setting when sitting with good posture it tends to hit the top of my shoulders. I might just end up removing it. When I recline it seems to be fine. I'm just under 6' tall so I imagine this wouldn't be a problem for most people.
Replaced my collectible 1990's Steelcase secretarial chair with this Staples chair based on my chiropractor's recommendation. Guess what? No more tingling in my right arm while working at the computer and neck/shoulder pain is a thing of the past. Who knew? Like this chair so much I purchased 2 more for the admin staff at our school who've told me what a difference a great chair makes! Thanks Staples!