Dealing with Staples was a breeze but the chair I had to return. Ordered the chair on line came the next day but after assembling the chair and sitting on it for two days I had to return it. The first couple of hours sitting on the chair was OK but then my back started to hurt. Tried it for two days then took it back to the store. The return went very well. I would purchase from Staples in the future they were great to deal with.
Would not recommend this chair for anyone over 5'11". The headrest/neck although removable will end up at your shoulders with no meaningful adjustment possible. We ended up returning half of our chair order for this reason. Others have complained that the chair seat cuts of the circulation to their legs due to the pressure it applies behind the knees. Will not order this chair again.