It was easy to assemble with clear instructions and everything needed was included. It looks exactly like I expected and it's pretty comfortable. I'm 5'2" and I was able to adjust the lumbar and neck supports for just the right spots. The reclining back is nice it goes far enough back when I want to just lean back and think at my desk.
The chair was easy to assemble but took a little longer than advertised. Once put together it works exactly as advertised. I like the adjustable headrest and lumbar support.
Both the lumbar support and the headrest are loose and will not stay in the preferred position. Union & Scale replaced the lumbar support (but I had to install it) and I am asking them today to replace the headrest.