The quality of the chair/materials is very good to excellent. However I give it only two stars as it is uncomfortable to say the least. The "headrest" hits the shoulder area nowhere near the neck or head. (I am not tall only 5'11") Also the seat leans back all the way at the slightest movement and doesn't seem to be adjustable to prevent it.
Overall a good chair. It looks classy and sits well. The only downside so far is that the head rest does not stay in the up position when placed there.
I felt like Goldilocks sitting in every one of the lineup of office chair options until I found the perfect fit. Even better it was on sale. It's an attractive addition to my home office and makes my back feel SOOO much better!
I love this chair so much that I bought a second one for my home office. I have back problems and this chair is Very comfortable. I bought a cheaper one and I had to returned it because it was the so uncomfortable. This chair is money well spent.