Customer reviews from Logitech
Logitech - MX MASTER 3S Performance Wireless Mouse - Darkfield - Wireless - 32.81 ft - Bluetooth/Radio Frequency - 2.40 - Wireless - Gray
Average customer rating
4.5
(953 Reviews)
Rating breakdown 953 reviews
5 Stars
691
4 Stars
119
3 Stars
71
2 Stars
36
1 Star
36
80%of customers recommend this product.
(
48 out of
60)
Customer Reviews for Logitech - MX MASTER 3S Performance Wireless Mouse - Darkfield - Wireless - 32.81 ft - Bluetooth/Radio Frequency - 2.40 - Wireless - Gray
Customer Rating
2
Decent Mouse, Terrible Software Design/Choices
on May 11, 2023
Posted by: Anonymous
(TL;DR at the bottom.)
Note: The bluetooth is slightly laggy and the Bolt connector will be VERY laggy if you plug it in via a USB hub (on a MacBook, in my case.) A direct adapter (USB-A to USB-C) solved the latter issue for me.
Main con: The user experience and setup with Logi Options+ is awful and very confusing: either it has a bad design or a plethora of bugs. One example is that the firmware updater didn't recognize my mouse while the Options+ software did. After a few frustrating hours and a day wasted, I learned information that Logitech may have not whitelisted the 3S on the firmware updater (since the 3S, as opposed to the 3, doesn't have any firmware updates yet.) But instead of informing the user that the mouse is up to date, it just left you on "Searching... cannot find your device. Do you have it connected?" However, as of now while writing this, I checked and it just says "everything is up to date." So either this was badly designed and they recently pushed out a silent(?) update to fix it, or it is full of software bugs and will take a few weeks for the updater to recognize your mouse. (I had this problem with both the Bluetooth connection and the Bolt connector – neither informed the outcome of this bug.)
Main pro (for me:) The mouse stores connection info for up to 3 different devices which I find extremely handy for my tinkering hobby. I have one slot saved to my laptop's bluetooth, when I want to casually interact with my laptop and don't want to deal with dongles, one slot for the Bolt connector (on the same laptop) if I want to game or just need a stronger/smoother connection, and I use the third conection slot for an extra Bolt connector that I have attached to my PC running FreeBSD.
Another con: Speaking of FreeBSD (with Linux in mind, too,) it is very evident that the mouse is NOT designed with "freedom" in mind. The Options+ propietary software is required to connect this mouse via the included Bolt connector – it is not "plug and play." Connection is impossible if you are not running Windows or macOS and don't have Bluetooth available. It's also impossible to customize the mouse's advertized features in the same situation. THE GOOD NEWS is, if you have a PC or Mac nearby, you can use it to link and mouse and Bolt connector together, then plug the same Bolt connector into your FreeBSD/Linux machine. The mouse will finally connect, but you still won't be able to customize the options – you must go back to the PC/Mac for that.
Another pro: I really appreciate the silence of the clicks. On YouTube there is a video accusing this mouse of not having a silent middle click, but EVERY button on this mouse, including the middle click, is silenced in my experience. GOOD JOB here!
Note: One weird thing is that the scroll wheel wobbles to the left if your finger pushes it. I don't know if this is just mine.
Overall, dealing with the accompanying software is a PAIN (bugs.) Good luck trying to use your mouse without the software: the mouse is designed to ONLY be compatible with their 3rd party propietary software, which is only available on Windows and macOS. The mouse is extremely silent and the ability to link 3 different devices for quick switching is useful. The gesture button and horizontal scroll wheel are nice features to have. The battery capabilities are top notch, lasting months.
Despite it's premium physical design and features, the software makes it very difficult for me to recommend the MX Master 3S to anyone. I recommend waiting for a significant price drop or an improved model without the software pitfalls.
Response from LogitechBy Jun Boo, May 12, 2023
Hi Madison,
Thank you for your review - we're sorry to hear you're having issues with our product
If you haven't tried already, uninstall the Logitech Options software including the https://support.logi.com/hc/en-us/articles/360023261934.
Once uninstalled, please download and install the latest version here:
https://www.logitech.com/en-us/product/options
If you need additional assistance, we will be happy to help at: https://support.logi.com/
Thank you for your review - we're sorry to hear you're having issues with our product
If you haven't tried already, uninstall the Logitech Options software including the https://support.logi.com/hc/en-us/articles/360023261934.
Once uninstalled, please download and install the latest version here:
https://www.logitech.com/en-us/product/options
If you need additional assistance, we will be happy to help at: https://support.logi.com/
Written by a customer while visiting Logitech
Customer Rating
2
MX 3S. VERY DISAPPOINTING
on May 11, 2023
Posted by: DiCostanzo,George
I have had several MX. This is WORST. Click not always working correctly. Must depress exactly at leading edge or no go, which makes it uncomfortable. Frequently mouse placement will NOT appear on screen.
Response from LogitechBy Jun Boo, May 12, 2023
Hi George,
Thank you for your review - we're sorry to hear you're having issues with our MX Master 3S Wireless Mouse. This is not the experience we expect.
To discover the best options and next steps we'd love to get connected with our Care Team! Our team will reach out to you shortly via a support ticket.
We would like to thank you again for your feedback.
Thank you for your review - we're sorry to hear you're having issues with our MX Master 3S Wireless Mouse. This is not the experience we expect.
To discover the best options and next steps we'd love to get connected with our Care Team! Our team will reach out to you shortly via a support ticket.
We would like to thank you again for your feedback.
Written by a customer while visiting Logitech
Customer Rating
3
Liked the side wheel better
on May 11, 2023
Posted by: Anonymous
Liked the side wheel better on the 2s was easier to get to.
Response from LogitechBy Jun Boo, May 11, 2023
Hi Tony,
Thank you for your review, we're sorry the MX Master 3S Wireless Mouse did not meet your expectations.
We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
If you need additional assistance, we will be happy to help at: support.logi.com
Thank you for your review, we're sorry the MX Master 3S Wireless Mouse did not meet your expectations.
We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.
If you need additional assistance, we will be happy to help at: support.logi.com
Written by a customer while visiting Logitech
Customer Rating
4
Master 3S
on May 11, 2023
Posted by: Anonymous
The mouse is not programmable, doesn't have on-board memory. At this price point, I'm not sure why it doesn't, the way the "gaming mice" have.
Written by a customer while visiting Logitech
Customer Rating
5
Amazing Upgrade from Logitech Darkfield Mouse
on May 11, 2023
Posted by: Anonymous
Excellent product replacing an older Logitech Darkfield Mouse. The new technology of the MX Master 3S is amazing. Feels nice in hand with precision and extraordinary battery life. Worth the spend!
Written by a customer while visiting Logitech
Customer Rating
5
MX MASTER 3S
on May 11, 2023
Posted by: Caycedo,Josie
I love how smooth to scroll not only up/ down position but also left/right. It's quiet and efficient. It's the best mouse I've tried so far.
Written by a customer while visiting Logitech
Customer Rating
2
After a few weeks of
on May 11, 2023
Posted by: Anonymous
After a few weeks of use, my MX MASTER 3S mouse stopped working and will not charge.
Response from LogitechBy Jun Boo, May 12, 2023
Hi Hank,
Thank you for your review - we're sorry to hear you're having issues with our Mx Master 3s Mouse . This is not the experience we expect.
To continue with our service, be on the lookout for contact from our team. Our team will reach out to you shortly via a support ticket.
We would like to thank you again for your feedback.
Thank you for your review - we're sorry to hear you're having issues with our Mx Master 3s Mouse . This is not the experience we expect.
To continue with our service, be on the lookout for contact from our team. Our team will reach out to you shortly via a support ticket.
We would like to thank you again for your feedback.
Written by a customer while visiting Logitech
Customer Rating
5
Excellent choice for long hours
on May 10, 2023
Posted by: Dassouki,Chadi
Excellent choice for long hours using the mouse however the side buttons are bit difficult to be used and better if they are repositioned.
Written by a customer while visiting Logitech