Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(30,386 Reviews)
Rating breakdown 30,386 reviews
5 Stars
26,008
4 Stars
3,435
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
The camera as always is amazing
on September 15, 2025
Posted by: Scoty83
[This review was collected as part of a promotion.] The galaxies ai is amazing compared to bixby I use my galaxy s25 ultra galaxy watch 8 classic and buds bro 3 for work my work outs and family and day to day pictures but as much as I love this phone it would not be a honest review if I didn't critique my only 2 complaints are the bluetooth s pen not being an option please bring that back it is missed and when will the magsafe ring be build in to body of phone would love these as options on s26 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is improved and packed with features.
on September 15, 2025
Posted by: Combatmedicbush
[This review was collected as part of a promotion.] Great product with enhancements with AI, the camera, battery and manu more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features on Features, for your Entertainment
on September 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Since getting the Galaxy S25 Ultra I have been able to utilize the new improvements over the previous models flawlessly. Mostly using the Camera for various pictures it has been reliable, allowing for me to get great photos and videos in different settings.
I have then been able to enhance the photos with Galaxy AI for cleaning up unwanted shadows, or the unintentional photo bomb. This is by far one of the benefits that drew me to this phone.
Another is the intuitive way that I am able to use the dual apps. This maybe an old feature, but is faster and works with a larger amount of apps with less bugs.
The final thing for me is the S Pen. This is something that has always drawn me to the Ultra Phones. The ability to write (short stories & notes), and have a mobile remote is underrated and a necessity in this day & age.
Samsung keep innovating, but never change in providing for "The Fans"!
I have then been able to enhance the photos with Galaxy AI for cleaning up unwanted shadows, or the unintentional photo bomb. This is by far one of the benefits that drew me to this phone.
Another is the intuitive way that I am able to use the dual apps. This maybe an old feature, but is faster and works with a larger amount of apps with less bugs.
The final thing for me is the S Pen. This is something that has always drawn me to the Ultra Phones. The ability to write (short stories & notes), and have a mobile remote is underrated and a necessity in this day & age.
Samsung keep innovating, but never change in providing for "The Fans"!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra Survived Being Swept out to Sea
on September 15, 2025
Posted by: AndroidRules
[This review was collected as part of a promotion.] By way of an update to my first review, I can only heap more glowing superlatives on to the tower of praise that I have for this phone. On a recent beach outing, an errant wave caught our picnic cooler and my phone. Though I managed to retrieve it, the phone and the case, everything was completely covered in fine sand and water. After a stressful frantic clean up...everything was A-OK! GALAXY AI, Samsung superior product all around.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Weak touch sensivity
on September 15, 2025
Posted by: Hedieh
[This review was collected as part of a promotion.] Weak touch sensivity and its pen is not working properly
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Hello Hedieh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a troubleshooting guide to assist you with the responsiveness of your display. We have also shared a link to the Samsung Support Team to offer assistance with the frustration you mention with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing can compare!
on September 15, 2025
Posted by: NicBya
[This review was collected as part of a promotion.] There there's no comparison to the S25 ultra. I tried to go to the competitor with tour one time. And that was a few years ago, and I quickly came back to Samsung. I started off with a S23 ultra and I have been in love with the ultra series, ever since I now have there's 25? It has the best camera I have ever seen in a phone. I take pictures of that.Look like glamour shots done at a studio. The galaxy AI. It is extremely helpful in my daily life helping when maintaining my calendar setting reminders for appointments
Using it to screen, my calls. It has me navigating my life a little easier.
And helping me stay focused. I look forward to what comes next after the 25ultra but I'm not sure how they can improve a phone. Anymore then what they already have. There are some websites that I go to. That won't allow you to use a mobile device to access them. I've run into that problem with my old phones. But with the ultra, that's not a problem, it's like a mini computer in my hands, and I don't get stopped going on to those websites for work. There's not one thing I can say that's bad about this phone. I love the size of it the look and performance of this phone. Samsung has outdone themselves. Thank you.
Using it to screen, my calls. It has me navigating my life a little easier.
And helping me stay focused. I look forward to what comes next after the 25ultra but I'm not sure how they can improve a phone. Anymore then what they already have. There are some websites that I go to. That won't allow you to use a mobile device to access them. I've run into that problem with my old phones. But with the ultra, that's not a problem, it's like a mini computer in my hands, and I don't get stopped going on to those websites for work. There's not one thing I can say that's bad about this phone. I love the size of it the look and performance of this phone. Samsung has outdone themselves. Thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive but flawed
on September 15, 2025
Posted by: ApexElite
[This review was collected as part of a promotion.] S25 Ultra offers great performance for everyday use. AI features are somewhat useful. Still feels disappointing not having expandable storage. Downgrading S Pen is also a bad choice. Samsung continues to make improvements while simultaneously downgrading at the same time. This has been a consistent pattern since removing 3.5mm jack. I still choose Samsung but mainly due to lack of Major competitors
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on September 15, 2025
Posted by: Beanie
[This review was collected as part of a promotion.] Everything is garte love this phone god for gaming as well
Value
5
Written by a customer while visiting Samsung US