Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(29,945 Reviews)
Open Ratings Snapshot
Rating breakdown 29,945 reviews
5 Stars
25,692
4 Stars
3,381
3 Stars
565
2 Stars
152
1 Star
155
85%of customers recommend this product. 
(
943 out of 1,103
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
3 out of 5
3
I love the phone
on February 3, 2026
Posted by: crooclyn
Expertise:Expert
Verified Purchase:Yes
I love the phone but I been have little problems with my phone for some reason I have to restart my phone cause is keep having these little glitches can someone call me about my device
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Crooclyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities on your device. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team for your convenience if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra truly a great phone
on February 2, 2026
Posted by: Mr B
Expertise:Intermediate
I use my s25 ultra for streaming and it is absolutely flawless with my service provider no buffering or overheating like watching a small TV and the camera is amazing as well.
Gemini is absolutely awesome as well always helping me with many questions.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hello Mr B, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying your streaming on your phone, and that the experience can be for prolonged periods of time without interruption. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A STRONG UPGRADE FROM FLIP 4... Impressive.
on February 2, 2026
Posted by: MJF1800
from Ft. Myers, Florida
Expertise:Intermediate
Verified Purchase:Yes
This S25 Ultra is A STRONG UPGRADE FROM my FLIP 4. The FLIP 4 was a great phone and served me well. This S25 Ultra is on a different level. There speed is impressive, the photo quality and capability is very impressive, the S Pen is more useful than i thought it would be. I usually don't get too pumped up over phones but I can say that this is a very significant upgrade and I'm very happy with it. The journey is just beginning.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there MJF1800, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the upgrade to this device from your previous phone, and that you are finding so many amazing capabilities and accessories during your usage. We have provided a link to the Ssamsung Support Team for your convenience if you have questions as you continue using your device. We apprecaite you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect
on February 2, 2026
Posted by: Jesus
from Minnesota
Expertise:Expert
Verified Purchase:Yes
Excellent phone so far I love the design and especifications
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 2, 2026
Hello Jesus, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how excellent you are finding this device, and the design and features so wonderfully align to your usage. Please, reach out to us again if any questions come up during your usage, or you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Galaxy S25 Ultra is powered by the Snapdragon
on February 2, 2026
Posted by: Jersa
Expertise:Expert
The Galaxy S25 Ultra is powered by the Snapdragon 8 Elite for Galaxy — a custom-tuned version made in collaboration between Samsung and Qualcomm, with slightly higher clock speeds than the standard Snapdragon 8 Elite found in most other 2025 flagships. It comes paired with 12 GB of RAM in the majority of configurations (some markets still get 16 GB variants, but 12 GB is the most common globally), and features a significantly improved cooling system: the vapor chamber is ~40% larger than the one in the S24 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 2, 2026
Hi Jersa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the enhanced capabilities of your device, and that the design is so amazing for your usage. Please, don't hesitate to reach out to us again if you have additional feedback or any questions come up about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome
on February 1, 2026
Posted by: JijiBaba
from Idaho
Expertise:Expert
Prefer previous Samsung messenger instead of google messenger due to privacy concerns. Not much additional features, otherwise give a 5 star rating.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there JijiBaba, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your new device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, including your messages. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!!
on January 31, 2026
Posted by: 684teine
Expertise:Intermediate
Verified Purchase:Yes
I love the size, the features and everything about it it's amazing to me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 2, 2026
Hi there 684teine, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the size and capabilities of your new device. We have provided links to resources to help you maximize your experience, align the settings to your needs, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
James Whetsel
on January 29, 2026
Posted by: Cindy
Very nice phone indeed. Thank you for your support, James Whetsel Indiana.
Response from Samsung USBy R&R Team, January 30, 2026
Hi there Cindy, thank you for your feedback on your Samsung Galaxy 25 Ultra. We are so happy to hear that you are finding this device to be so nice. We have provided a link to the full manual for your device to help you fully explore the amazing capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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