Customer reviews from Western Digital
Western Digital - 44TB My Book Duo Desktop RAID External Hard Drive - Black
Average customer rating
2
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Western Digital - 44TB My Book Duo Desktop RAID External Hard Drive - Black
Posted by: Brett
Verified Purchase:Yes
Poor documentation when choosing disk format. Not portable between MacOS and Windows.
Response from Western DigitalBy SM OLS, April 3, 2023
Hello,
We're sorry to hear about your user experience with WD My Book Duo and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Book Duo and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Poor quality designed to fail
on February 22, 2023
Posted by: John Hall
Poor Quality design Too fail The birthday software
Response from Western DigitalBy SM OLS, February 22, 2023
Hello,
We are sorry to hear about your user experience with WD My Book Duo Hard Drives and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Book Duo Hard Drives and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Another dissapointed 1
Verified Purchase:Yes
I have no idea why a company that has a good reputation would continue to make this product. I have had it maybe three weeks now, use perhaps for a total of ten hours max and I like so many others am receiving error messages about Raid corruption (and possible data loss). The unit fails to boot often, will often not shut down even with the power button (and while on the subject of a power button why is the power button about as thin as a sheet of paper, almost undetectable unless you use a flashlight AND you potentially have to MOVE an activen drive to try and manuallu shut if off when it fails to turn itself off?). I knew it would be somewhat slow which is not a problem but I DID NOT trust the bad reviews based on your other products whihc have been fine. However, they were correct.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, August 13, 2025
Hi, We are sorry to hear about your experience and appreciate you sharing your feedback. This is not the service we want for our customers, this usually never happens. We understand your concern regarding the product's performance and quality. Please contact our support team at (https://support-en.wd.com/app/askweb) so we can look into it and explore a possible replacement (if needed) or a solution for you.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
So far the drive works fine. However, the drive is a bit noisy, will continue to watch closely.
I would recommend this to a friend!
Written by a customer while visiting Western Digital