Customer reviews from bestbuy-ca
Nespresso - Vertuo Next Coffee and Espresso Machine by De'Longhi ENV120BCA - Black
Average customer rating
2.8
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
4
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Machine by De'Longhi ENV120BCA - Black
Customer Rating
1
Constantly stops working, so frustrating!
on November 15, 2021
Posted by: Lisbeth
from Toronto, Ontario
We got this machine as a gift, and it stoped working after one month. They sent us a new one, free of charge. So I guess the customer service is ok if you have the patience to wait to get through on the phone (only way to contact them). The new machine worked a bit better, but good luck trying to make more than 2 cups at once; I think it overheats, so you’ll just get a sound, and then that orange light comes on, to tell you it’s not working. A bummer when you have guests and you want to make a fancy drink for them! Out comes the French press… We’ve had the replacement for about 9 months, and now it’s not working at all (sound, then orange light). I’ve descaled it many times, so this is not the reason. Also, it says to connect it to your wifi to register it and for the machine to get regular updates. We’ve never managed to do this. We get to the part of the process where you enter your wifi password. It then tells you to check the password… The password we enter IS correct. We have a strong wifi connection in the house, and all our other devices on all three floors have no problem connecting, so this is an issue with the machine, not the wifi. We had the same issue with the initial machine. It’s a very crappy piece of equipment, though the coffee IS good, when you’re lucky enough to get it to work. I’m also not very happy with the fact that you’re stuck with their proprietary coffee; since it reads the barcode on the capsule in order to determine volume of water etc., you can’t buy capsules that you fill with your own coffee. And to me, most of their coffee tastes the same, and it gets quite expensive. And after almost two years of Covid, they still use that as an excuse for longer than usual processing times (it takes about a week to receive the order).
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca