Customer reviews from bestbuy-ca
Nespresso - Vertuo Next Coffee and Espresso Machine by De'Longhi ENV120BCA - Black
Average customer rating
2.8
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
4
44%of customers recommend this product.
(
4 out of
9)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Machine by De'Longhi ENV120BCA - Black
Customer Rating
1
Constantly stops working, so frustrating!
on November 15, 2021
Posted by: Lisbeth
from Toronto, Ontario
We got this machine as a gift, and it stoped working after one month. They sent us a new one, free of charge. So I guess the customer service is ok if you have the patience to wait to get through on the phone (only way to contact them). The new machine worked a bit better, but good luck trying to make more than 2 cups at once; I think it overheats, so you’ll just get a sound, and then that orange light comes on, to tell you it’s not working. A bummer when you have guests and you want to make a fancy drink for them! Out comes the French press… We’ve had the replacement for about 9 months, and now it’s not working at all (sound, then orange light). I’ve descaled it many times, so this is not the reason. Also, it says to connect it to your wifi to register it and for the machine to get regular updates. We’ve never managed to do this. We get to the part of the process where you enter your wifi password. It then tells you to check the password… The password we enter IS correct. We have a strong wifi connection in the house, and all our other devices on all three floors have no problem connecting, so this is an issue with the machine, not the wifi. We had the same issue with the initial machine. It’s a very crappy piece of equipment, though the coffee IS good, when you’re lucky enough to get it to work. I’m also not very happy with the fact that you’re stuck with their proprietary coffee; since it reads the barcode on the capsule in order to determine volume of water etc., you can’t buy capsules that you fill with your own coffee. And to me, most of their coffee tastes the same, and it gets quite expensive. And after almost two years of Covid, they still use that as an excuse for longer than usual processing times (it takes about a week to receive the order).
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Quick and Easy
on January 6, 2022
Posted by: cafe-mocha
from Glengarry Ontario
Was a little confusing to figure out the Instruction booklet but once I did, preparing delicious coffee was easy. Complimentary pods with purchase was a nice way of taste testing different brews. I also like that the pods are re-cyclable.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Buyer be warned
on January 29, 2022
Posted by: Brian
from Halifax
Just had my second machine in 9 months stop working. The first lasted 4 months and then started leaking all over the counter instead of making coffee. They sent me a replacement, which lasted 5 months before now just displaying an error that the capsule either isn't recognized or is expired. Save your money and choose a different machine.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Worst Coffee Machine I've Ever Owned
on April 19, 2022
Posted by: ML
from Ottawa
Machine broke several times over the one-year warranty period. Nespresso never offered to replace it, until the warranty expired and advised that they could only give me a $49 credit for a new machine. I got maybe 10 cups of coffee out of the machine over the period of owning it. Avoid this machine/model at all costs. Not worth the trouble. It is essentially and expensive paper weight.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
NOT RECOMMENDED
on April 8, 2023
Posted by: Dave
from Calgary
Save your money this machine is a failure and needs to be redesigned, the price keeps dropping because they can't even give it away.
No, I would not recommend this to a friend.
By Nespresso Canada Team, May 17, 2023
Thank you for sharing your experience with us, Dave! Be sure we appreciate your feedback, as it’s helpful for us to improve our products and services. We’ll gladly forward your comments to our team for further review. Rest assured that if you need any support, we're pleased to provide technical assistance via our toll-free number, 1.855.325.5781. Our machine specialists will be delighted to speak with you! Thank you for your time and patience!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Exactly what I was looking for
on April 27, 2024
Posted by: Tdtleth
from Lethbridge
Love this machine. It is exactly what I was looking for.
Works great! Watched for a great sale and snapped it up!
Works great! Watched for a great sale and snapped it up!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Nespresso yourself !!
on November 16, 2024
Posted by: M.T.
from Courtenay
Since purchasing this machine my kids have been using it regularly. It works well, easy to use .
They now choose to make their own nespresso and we find it more flavorful than anything we used to get at starbucks . It’s saving us big bucks! I am definitely glad we invested in it !
They now choose to make their own nespresso and we find it more flavorful than anything we used to get at starbucks . It’s saving us big bucks! I am definitely glad we invested in it !
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
I can't start up this m/c.
on November 29, 2025
Posted by: Suz
from The Beaches Toronto
I have not been able to assemble this nespresso m/c. I am at it again today and am looking forward to enjoying the sample coffees.
No, I would not recommend this to a friend.
By Nespresso Canada Team, December 2, 2025
Thank you for sharing your feedback with us, Suz, and congratulations on your new Vertuo Next! We're sorry you're experiencing difficulties getting set up, and we’d be happy to help you through it. Please don't hesitate to call our toll-free number 1.855.325.5781 if you need any technical assistance. Our machine specialists will be delighted to speak with you. Cheers!
Written by a customer while visiting bestbuy-ca