Customer reviews from lg.com
LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
123
4 Stars
31
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Posted by: Phanndiem1010
from Houston
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I highly recommend this LG. I recently upgraded my parents TV to LG UR9000 series and they love it so much. For most of seniors, it’s quite difficult for them to learn about new technology. However, the LG Magic Remote - less searching, more streaming, helps my parents easily find what they want to watch. Or even better, LG Tv allows you control it via voice. Quick Cards also allow you to group your most used apps into categories like home office, sports, entertainment and cloud gaming. Even those my parents are not technology experts, they said LG Tv images are sharp and more lifelike details, thanks to 4K upscaling. Another great feature of LG is LG provides over 300 free channels. LG is a great choice.
Written by a customer while visiting The Insiders
Posted by: twesa4and
from Ontario
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just moved into a new place and a good quality TV was a must! In my family, we spend a lot of time watching movies together and playing games together. The family room is such a central hub for us that I definitely wanted something that would hold up to the quality we expect in terms of picture and sound. The picture on this TV is incredible - clear, crisp and the sound is also very sharp. I like the different settings that allow for different picture qualities depending on the source (movie, gaming, etc.) and the sound selections for wall vs stand. Overall, seems to be a very solid TV with a lot of app and personalization features. Very happy with this!
Written by a customer while visiting The Insiders
Posted by: Jay Dobson
from Bronx, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really enjoy this TV. The picture quality is great and I love the remote functionality and motion control. The sound quality isn’t the greatest but there are plenty of options to adjust that. I bought the 65” screen and it is amazing. Setup was simple. I really love the gaming options the TV offers
Written by a customer while visiting lg.com
Posted by: hodo200211
from Plainfield
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am in LOVE with the LG UHD 65UR9000PUA TV!!! The picture quality is BEYOND AMAZING and the sound is GREAT because this TV allows you to use BOTH your soundbar AND the TV sound simultaneously! This feature adds so much to the quality of the sound experience that I didn't even know I needed and now can't do without!!! The game mode of the TV switches automatically on when it detects a game console on an input and DRASTICALLY enhances the quality of the gaming graphics! It is UNREAL!!! Also, the frame smoothing feature is out of this world! It smoothes the changes from frame to frame and allows for super smooth and seamless frame transitions in regular TV mode AND in the game mode too! The remote is one of the coolest and most feature-filled remotes that I have EVER used! I am in LOVE with the shake the remote for a "mouse-pointer" mode and use it all the time now! My ABSOLUTE favorite feature is the Home Office/Remote PC mode under the Home menu! I bought a wireless TV keyboard JUST for this feature when I saw it and am now able to use the TV as a monitor without my computer having to be attached to it and can "work from home" without having to get out of my recliner now! It is nothing short of AMAZING!!! LG has packed so many features and upgrades into such a thin and attractive package! They have shown and shown out with this model TV!!!
Written by a customer while visiting The Insiders
Posted by: Island_Man
from San Francisco CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this TV for a month or so and I like it very much. Great picture. Easy to operate, lots of features and interfaces, good user interface, options for all levels of user tech capability. The sound is feeble, but I have a Bose sound bar, so no issues there.
Design
5
Response from lg.comBy LG, February 6, 2026
Hi, there. Thanks for sharing your experience with your LG TV (55UR9000PUA) model. It’s great to hear that the picture quality, features, and overall ease of use are all hitting the mark for you. This model offers a clean interface and plenty of flexibility for different tech‑comfort levels, so it’s great knowing it fits your setup well.
The built‑in speakers are designed for everyday use, and pairing the TV with your Bose soundbar is an excellent way to elevate the audio experience even further. For more guidance, visit https://www.lg.com/us/support/product/lg-55UR9000PUA.AUS
If you ever want help exploring more features or settings, feel free to email lgdigitalcare@lg.sprinklrsupport.com anytime. ^Juvy
#LifesGood ❤️
The built‑in speakers are designed for everyday use, and pairing the TV with your Bose soundbar is an excellent way to elevate the audio experience even further. For more guidance, visit https://www.lg.com/us/support/product/lg-55UR9000PUA.AUS
If you ever want help exploring more features or settings, feel free to email lgdigitalcare@lg.sprinklrsupport.com anytime. ^Juvy
#LifesGood ❤️
Written by a customer while visiting lg.com
Posted by: Den Set
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about three weeks ago to replace another LG OLED unit which had burned pixels.
Design
5
Written by a customer while visiting lg.com
Posted by: Greg92
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] The actual TV picture is excellent for the price, the sound is impressive, the AI features are impressive. I rated 4 instead of 5 due to the blotchiness of solid color screens and bleeding from white areas on these screens, I do realize that this is mostly due to the technology and not any fault of the TV itself
Written by a customer while visiting lg.com
Posted by: DylanR
from Roscoe Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this TV back in May I believe (my memory is terrible) and it's a beautiful TV. A con of this tv is its only 60hz (refresh rate) otherwise it's beautiful. Only actual issue I've had is lately I'll have random moments when I'm watching TV, or streaming something from Netflix, Hulu, paramount +, etc or playing my ps5 and the screen will go pitch black. No sound and no video. I turn the TV off and turn it back on and it works fine again. Also had a minor issue with the remote where the cursor stopped working somehow. Contacted LG and they went through troubleshooting process with no luck so they had a new remote sent to me free of charge! (Arrived yesterday) Its working flawlessly so far! Unfortunately if the screen keeps going black I'll have to call the warranty folks and see what we can do.
Response from lg.comBy LG, November 16, 2025
Hello, Dylan. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the overall satisfaction with the TV’s picture quality and the support you received with the remote replacement, as well as the concern about the intermittent black screen issue you’ve encountered while streaming or gaming. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this screen malfunction being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. For more information on TV support and product resources, you can also visit our official LG page here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-no-audio-on-an-lg-tv--20153110596213 and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217OLT. ^James
Written by a customer while visiting lg.com