Customer reviews from lg.com
LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
123
4 Stars
31
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Posted by: Bessee
Verified Purchase:Yes
This is my second 65" LG. The first one lasted 10 years before it quit. This was considerably less expensive but I enjoy just as much.
Written by a customer while visiting lg.com
Customer Rating
5
Color is good
on July 3, 2024
Posted by: Joy7033
I received this as a gift one month ago. My previous TV was an LG also. It was not very old and it started to get all blue and color. My new TV has good color.
Written by a customer while visiting lg.com
Customer Rating
1
on May 31, 2024
Posted by: Bobbie Beam
[This review was collected as part of a promotion.] I have TV have had little success in having it correctly install would not buy another LG product Service SUCKS!!!
Response from lg.comBy LG Digital Care Team, May 31, 2024
Hey there! We want to provide you with the best experience LG can offer with your TV. We are here to help you with installation or answer any questions you may have. Please reach out to us via private message on social media at @LGUSSupport. We are always available to assist you! ~ Jupe
Written by a customer while visiting lg.com
Posted by: mose84
Verified Purchase:Yes
I purchased this with my limited income I'm 84 and my wife is 80 we spend a lot of time watching tv. The big problem is that cursor. If I new we were going to have this problem I would have purchased a different brand. How do you turn this off for good.
Response from lg.comBy LG, October 29, 2025
Hello, Mose. Thank you for sharing your experience with your LG TV. Your insight into how the persistent cursor affects your viewing experience is helpful, especially since your television is such an important part of your daily routine. For reference, you can explore LG TV support and settings resources here: https://www.lg.com/us/support/products/tvs. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cursor display issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Marvin Yeager
from Texas
Verified Purchase:Yes
I purchased my LG 55UR9000 a few weeks ago. So far so good. I love the technology it has and I love the clarity of picture I am watching. It’s like a computer in some ways. The only thing I wish was different is the sound. Good thing I already had a LG sound bar. A must if you purchase this particular device.
Written by a customer while visiting lg.com
Posted by: Jackiedee
Verified Purchase:Yes
I bought this a couple of weeks ago. Return it because it was not compatible with the apps that I use.
Response from lg.comBy true, LG Digital Care Team, March 15, 2024
Hi Jackie! We understand how important it is for you to have your favorite apps on your TV. Please feel free to let us know about your experience and your favorite apps here: http://spr.ly/6429kkUMZ. Your submission would help us improve the customer experience. We'd be happy to hear from you! ^Chris
Written by a customer while visiting lg.com
Customer Rating
3
on September 22, 2023
Posted by: Art75
[This review was collected as part of a promotion.] Why does it say 75" TV. If it only measures 69.5" ? Getting my TV delivered tomorrow. Looking forward.. looking up measurements to hang wall mount ... 5 1/2 " smaller then advertised. And paid for .. world we live in. .
Response from lg.comBy LG Customer Experience team, Customer Care, November 8, 2023
Hi Art! Thank you for reaching out to us here. The reason it says 75" is that it is measured corner to corner instead of across the top and down. If you have questions for us in the future just reach out to @LGUS over on Twitter or over on Facebook DM. - Trey
Written by a customer while visiting lg.com
Posted by: jdpalmer
from Linden, N.J.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Disappointed. I bought the LG TV to replace an eight year old 720p TV. When watching cable or apps like Netflix or Amazon Prime the picture quality is not as good as my old TV. The picture is not as sharp or lifelike. When watching 4K the picture is good but not great. The sound is tinny.
Response from lg.comBy true, LG Digital Care Team, April 4, 2024
Hey there. We want you to have the best experience with your LG UHD TV and are dedicated to providing you with the help you deserve. Let's try the steps in this article to address the picture quality: http://spr.ly/6423wECpN. Let us know how this goes; send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll be here to help you through this. ^ Diego
Written by a customer while visiting lg.com