Customer reviews from lg.com
LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
123
4 Stars
31
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Customer Rating
2
Abysmal support
on January 21, 2025
Posted by: Peter9695
Had my LG for 9 months.
Operating instruckions depend on trial and error. Very little intuitive menues.
Remote response on tv failed after 7 months. 4 tedious support chats, 3 more remotes and 2 months later I found a facorry reset which fixed the issue. No thanks to LG support
Operating instruckions depend on trial and error. Very little intuitive menues.
Remote response on tv failed after 7 months. 4 tedious support chats, 3 more remotes and 2 months later I found a facorry reset which fixed the issue. No thanks to LG support
Response from lg.comBy LG, January 23, 2025
Hi, Peter. Thank you for sharing your detailed experience with your LG 65UR9000PUA. Your feedback regarding the operating instructions, remote response issues, and support experience is incredibly valuable. We appreciate your patience in troubleshooting and finding a solution. Your insights help us understand where we can improve to better serve our customers. Thanks again for taking the time to provide your review. -Shae
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
4.7