Customer reviews from lg.com
LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
123
4 Stars
31
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Customer Rating
5
on November 15, 2024
Posted by: Viet Vet
[This review was collected as part of a promotion.] Easy to figure out how to program it..Bluetooth works good...
Response from lg.comBy LG, February 19, 2026
Hi! We appreciate you sharing your thoughts on your LG TV. It’s great to hear how simple the programming has been for you and that the Bluetooth feature is working smoothly — those little conveniences really make everyday use feel effortless! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
I need more LG love
on November 16, 2024
Posted by: JD0842
from delray beach, florida
[This review was collected as part of a promotion.] Remote difficult. Voice setting repeated, not work
Written by a customer while visiting lg.com
Customer Rating
4
Beautiful Image Quality!
on November 27, 2024
Posted by: aling
[This review was collected as part of a promotion.] I bought this TV over a year ago and it works fine however, sometimes it's a bit slow when it comes to the lag time of content and apps to load.
Overall, the image quality is incredible and very lightweight
Written by a customer while visiting lg.com
Customer Rating
2
Hate the remote
on December 15, 2024
Posted by: Arkie2
The TV is OK. The remote is horrible. LG packed so much into the remote and offer a no real manual to figure it all out. You know it is bad when there are multiple YT videos with a million views each on how to use a remote.
Response from lg.comBy Tony211, LG Social, December 18, 2024
Thanks for sharing your thoughts with us Arkie! Scrolling through channels on your TV should be as fun as flipping through a good playlist, and we’d love to help you make the most of your remote. Check out some handy tips and tricks through this link: https://tinyurl.com/29j29nug. As always, feel free to drop us a private message on social media @LGUSSupport with your contact details if you’d like more info or need further assistance. We’re here to help! 😊 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
2
Unreliable
on December 23, 2024
Posted by: Mary6419
I bought this in June 2024, it wont turn on now....I think it is a "lemon"
Response from lg.comBy Joslyn, LG Social, December 23, 2024
Hey Mary! Thank you for bringing this to our attention. We want you to be able to enjoy your LG TV without any hassle because it’s the best partner for tuning into all your favorite shows! We recommend checking the standby light and testing your power outlet. You can check out more information here: http://tiny.cc/lsn2001. If these steps do not work, please private message us on social media @LGUSSupport with your contact information and model number. We'll be happy to look into this together with you! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
5
Great featured
on December 26, 2024
Posted by: Dulce1324
from New York
[This review was collected as part of a promotion.] I bought this product a month ago for my grandchildren and they love it
Response from lg.comBy LG Digital Care Team, September 30, 2025
Hello Dulce! That’s awesome to hear! 🎉 It’s always a win when you find something that brings the little ones so much joy. Hope they get to watch their favorite cartoons or movies on this awesome LG TV. Let us know if you have any questions or concerns in social media @LGUSSupport. ~Kimmy
Written by a customer while visiting lg.com
Customer Rating
1
Bad LGTV
on January 9, 2025
Posted by: Anonymous
from Austin, TX
Bought the tv 3 months ago and it already has issue: auto restarts as it wishes
Response from lg.comBy LG, January 22, 2025
Hi, Van! Thank you for sharing your experience with us regarding your LG TV model 55UR9000PUA. We understand how frustrating it must be to deal with auto restarts, especially so soon after purchase. We’d like to assist you in resolving this issue. As a troubleshooting step, please try the following: ensure that the TV’s software is up to date by checking for updates in the settings menu, unplug the TV for about 60 seconds and then plug it back in to reset the power, and check if any external devices connected to the TV might be causing the issue by disconnecting them temporarily. If the issue persists, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further and explore possible solutions. We appreciate your patience and are here to help! ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great TV
on January 13, 2025
Posted by: Jules768
I had my last LG TV for 10 years and loved it so I purchased another LG. It has great color and easy to use/set up. Great TV at a great price
Response from lg.comBy LG Digital Care Team, February 12, 2025
Wow, Jules, 10 years with your last LG TV—that’s awesome! We’re glad you decided to stick with LG for your new TV. It’s great to hear you’re enjoying the vibrant color and easy setup. A great TV at a great price is always a win! Want to elevate your audio experience, too? Check out the S60T LG Soundbar for immersive sound that pairs perfectly with your new TV. Check it out here: https://shorturl.at/APfxK. You can even connect with one of our live agents for an exclusive deal! For more questions, private message us on social media @LGUSSupport. Thanks for your continued trust in LG! 🙂 ^David
Written by a customer while visiting lg.com