Customer reviews from lg.com
LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
123
4 Stars
31
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Customer Rating
3
It looked great on the Internet
on July 29, 2024
Posted by: JJenk
from Courtland, Virginia
I got this two weeks ago. I still cannot get the voice control command on the remote to work.
Response from lg.comBy LG, July 30, 2024
Thank you for reaching out about your 43UR9000PUA. We understand how important it is for the voice control feature to work seamlessly. To help resolve this issue, please ensure that the remote's microphone is not obstructed and that the TV's software is up-to-date. You might also want to try resetting the remote by removing the batteries and pressing any button for a few seconds before reinserting the batteries.
LG TV - Using Voice Commands - https://www.lg.com/us/support/help-library/lg-tv-using-voice-commands--20153219134177
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and look forward to getting this resolved for you.
—Renzo
LG TV - Using Voice Commands - https://www.lg.com/us/support/help-library/lg-tv-using-voice-commands--20153219134177
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and look forward to getting this resolved for you.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
5
Amazing picture
on August 3, 2024
Posted by: Meehaha
from Jupiter fl
[This review was collected as part of a promotion.] Luv luv this LG tv set up so easy the picture is amazing even watching old black and whit r movies is epic. So happy with my purchase
Written by a customer while visiting lg.com
Customer Rating
5
Sleek looking
on August 8, 2024
Posted by: Crzmchllcrx
[This review was collected as part of a promotion.] Love the apps on the tv. Really like how smooth and easy it is
Written by a customer while visiting lg.com
Customer Rating
4
Magic remote?? The trick is learning how it works
on October 3, 2024
Posted by: Old MacDonald
[This review was collected as part of a promotion.] I bought this unit 2 weeks ago and am still learning how to use it. No directions given you must seek everthing on the internet
(click to see the video)
Written by a customer while visiting lg.com
Customer Rating
3
Good picture bad sounds
on October 6, 2024
Posted by: Bobbybob1029
from California
[This review was collected as part of a promotion.] Good picture and cool remote, but the audio is not good at all. You need to have a sound bar. It sounds like you’re listening to it in a paper towel roll
Response from lg.comBy LG Digital Care Team, October 11, 2024
Hey there Bobby! We're happy to hear that you've been enjoying the picture quality of your LG TV and appreciate you letting us know about the audio it's been having. We'd be happy to provide you with this link (https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-low-audio--20153209065985), which can help you improve your audio quality. If the quality is still low, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to look into this further with you! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Great picture and sound
on October 16, 2024
Posted by: Behindyou
[This review was collected as part of a promotion.] Purchased 1 month ago and its a great TV. Replaced a 10 YO LG (which we gave to our daughter).
Written by a customer while visiting lg.com
Customer Rating
3
Terrible New Features
on October 19, 2024
Posted by: Sonolite
[This review was collected as part of a promotion.] This is my fourth LG television. Because I loved them so much!….however the format has changed considerably making it harder to find my channels. Also the channel changer is very cumbersome…the Netflix, Prime Video, Disney, LG,sling, Alexa buttons should be at the top…because they are not used as much! The regular antenna navigator buttons should be in the area that get used all the time!
The BIGGEST PROBLEM!!!…the white paint used to identify the buttons is almost completely rubbed off!…and I have only used the tv channel changer for two months!….i will not purchase another tv from you again unless I can see and use it before purchase.
Response from lg.comBy true, LG Digital Care Team, October 21, 2024
Hi there, and thank you so much for your feedback! We are so happy to see that you've loved your LG TVs, and want to ensure you have the best home entertainment experience possible. We love hearing suggestions from our LG family, so feel free to connect with us on social media @LGUSSupport to chat with our experts. We'd love to hear more from you! *Chey
Written by a customer while visiting lg.com
Customer Rating
5
Great TV for the price!
on November 2, 2024
Posted by: Brianna45
from Las Vegas
[This review was collected as part of a promotion.] I Love the picture/FPS, it’s not too heavy or bulky, looks amazing on a wall mount. I overall love the product!
Written by a customer while visiting lg.com