Customer reviews from lg.com
LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
123
4 Stars
31
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for LG - Refurbished Excellent - 75 Class UR9000 Series LED 4K UHD Smart webOS TV (2023)
Posted by: DudleyNivorous
from San Francisco
Verified Purchase:Yes
[This review was collected as part of a promotion.] First new TV I bought in years. Using only on wifi with Xfinity wifi and app and it has been great. Picture is very good and using all the apps available is easy. Set up was very easy as well. I am happy with this TV.
Written by a customer while visiting lg.com
Posted by: Crober5
from New Orleans
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall satisfied. Took awhile to be able to adjust the sound to our liking.
Written by a customer while visiting lg.com
Posted by: Crober5
from New Orleans
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good product but takes awhile to adjust the sound. It’s either too loud or you can’t hear it.
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Thank you for your feedback and for choosing our TV. We appreciate your kind words about the product. However, we apologize for the inconvenience you have experienced with adjusting the sound. We understand that it can be frustrating when the sound is either too loud or too quiet.
Should you ever need further assistance, don't hesitate to reach out to our Social Media Team by sending a private message on our Facebook or X (Formerly known as Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly.
Should you ever need further assistance, don't hesitate to reach out to our Social Media Team by sending a private message on our Facebook or X (Formerly known as Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly.
Written by a customer while visiting lg.com
Customer Rating
4
Entertainment Value
on October 11, 2023
Posted by: Cook74
from Texas
I purchased this tv a month ago when I decided to cut the cord and stream but I needed a smart tv. My family in Australia have purchased several LG products and have always been pleased with the performance, whether kitchen, laundry or entertainment products. So an LG was an easy choice for me, especially when I found out that LG makes the components for several other tv brands.
A concern is the size of the remote. The size is halfway between a firestick/roku remote and a regular universal remote. Buttons are tiny. Therefore anyone with eyesight problems, finger manipulation, or just large hands has a problem.
A concern is the size of the remote. The size is halfway between a firestick/roku remote and a regular universal remote. Buttons are tiny. Therefore anyone with eyesight problems, finger manipulation, or just large hands has a problem.
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Hello there. Thank you for choosing LG and for sharing your positive experience with your new LG 55UR9000PUA TV. We're pleased to hear that you found it to be a great choice for your cord-cutting and streaming needs, and we appreciate your family's loyalty to LG products.
We understand your concern about the size of the remote and the challenges it might pose for those with eyesight problems, finger manipulation issues, or large hands. Your feedback is valuable to us, and we'll take it into consideration for future product improvements.
If you ever have more questions or need assistance with your LG TV, please don't hesitate to reach out to us. We're here to help, and your satisfaction is important to us. You can contact us on Facebook or Twitter at @LGUSSupport, or give us a call at (800) 243-0000. Thank you for choosing LG!
We understand your concern about the size of the remote and the challenges it might pose for those with eyesight problems, finger manipulation issues, or large hands. Your feedback is valuable to us, and we'll take it into consideration for future product improvements.
If you ever have more questions or need assistance with your LG TV, please don't hesitate to reach out to us. We're here to help, and your satisfaction is important to us. You can contact us on Facebook or Twitter at @LGUSSupport, or give us a call at (800) 243-0000. Thank you for choosing LG!
Written by a customer while visiting lg.com
Posted by: MagooR
from NY, NY
Verified Purchase:Yes
Unhappy with manual, guide & installation directions.
Very awkward to access Fios.
Unhappy that I cannot install Passport.
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
We apologize for any inconvenience you have experienced with the manual, guide, and installation directions for your LG product. We understand that clear and comprehensive instructions are crucial for the smooth setup and operation of your device.
To better assist you, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport so we can further assist you. Meanwhile, you may refer to this link for more good-to-know information and troubleshooting guides about LG products (just type the keyword of the issue in the search bar): http://spr.ly/6424u9jm4.
To better assist you, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport so we can further assist you. Meanwhile, you may refer to this link for more good-to-know information and troubleshooting guides about LG products (just type the keyword of the issue in the search bar): http://spr.ly/6424u9jm4.
Written by a customer while visiting lg.com
Posted by: TJJab
from Sterling Heights, MI
Verified Purchase:Yes
Bought it mainly as computer monitor, but also use its online streaming features. the online apps come up quickly and load content instantly, Mounted easily to my Ergotron display arm, and like having a mouse like control for the UI.
Design
5
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Thank you for sharing your positive experience with your LG monitor! We're thrilled to hear that it has been a great addition to your setup, serving both as a computer monitor and for online streaming.
We're pleased that you find the interface quick and the picture quality excellent. At LG, we aim to provide technology that enhances your experience, and it sounds like we've succeeded in your case.
Thank you for choosing LG, and here's to many more productive and entertaining hours with your LG monitor!
We're pleased that you find the interface quick and the picture quality excellent. At LG, we aim to provide technology that enhances your experience, and it sounds like we've succeeded in your case.
Thank you for choosing LG, and here's to many more productive and entertaining hours with your LG monitor!
Written by a customer while visiting lg.com
Posted by: Gary87
from Houston TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this weeks ago and its great! LG is simply the best!
Design
5
Written by a customer while visiting lg.com
Posted by: PSM53
from New Hampshire
Verified Purchase:Yes
We have had this TV for a little over a month. Absolutely love it!!! The size is perfect for our family room. Initially, I thought the picture was not as clear as I would have expected. After we adjusted a few controls, it is now crystal clear. We have had an LG in the past and were very happy with it, but this has surpassed our expectations. Also love the mouse capability on the remote Very user friendly.
Design
5
Written by a customer while visiting lg.com