Customer reviews from Samsung US
Samsung - Refurbished Excellent - 55 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(821 Reviews)
Rating breakdown 821 reviews
5 Stars
680
4 Stars
96
3 Stars
25
2 Stars
10
1 Star
10
95%of customers recommend this product.
(
324 out of
340)
Customer Reviews for Samsung - Refurbished Excellent - 55 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Nice TV
on May 11, 2026
Posted by: OLiVeOiL0121
[This review was collected as part of a promotion.] The resolution is very clear as well as the clarity, so much to where I dont have to mess with it at all. The brightness to contrast ratio is very proportional. The voice/sound is great too!!
Written by a customer while visiting Samsung US
Customer Rating
2
Brightness
on May 11, 2026
Posted by: Mlc2
[This review was collected as part of a promotion.] Picture quality bad. Especially in dark scenes. Have brightness as high as it can go and still can't see whats going on in dark scenes.
Response from Samsung USBy Samsung Specialist, May 11, 2026
Mlc2,
We appreciate your input on the picture quality of Samsung’s Q8F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s Q8F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 11, 2026
Posted by: DonaldMac37
[This review was collected as part of a promotion.] the peak brightness and the resolution is amazing is amazing with my ps5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful
on May 11, 2026
Posted by: Hunky
[This review was collected as part of a promotion.] Best picture i ever had. Sharpness, colors, esthetics seem unmatched
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on May 11, 2026
Posted by: Ole Soldier
from Palmdale, California
[This review was collected as part of a promotion.] excellent TV serves all my needs value great price
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on May 11, 2026
Posted by: Mike
[This review was collected as part of a promotion.] Great TV for the money, good color, contrast, and clarity.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clear
on May 11, 2026
Posted by: Britoyer24
[This review was collected as part of a promotion.] Clear and just the round amount of sound and it adjusts to outside noises and the screen is so large and clear its as if I'm in the movie I'm watching on it. Slick and thin and does not take up hardly any room from the wall. Love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 11, 2026
Posted by: Krystle
[This review was collected as part of a promotion.] Amazing resolution clarity vibrant and best TV I've ever owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US