Customer reviews from Samsung US
Samsung - Refurbished Excellent - 55 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(821 Reviews)
Rating breakdown 821 reviews
5 Stars
680
4 Stars
96
3 Stars
25
2 Stars
10
1 Star
10
95%of customers recommend this product.
(
324 out of
340)
Customer Reviews for Samsung - Refurbished Excellent - 55 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
I definitely Love it
on September 30, 2025
Posted by: QLEDTV
[This review was collected as part of a promotion.] We can watch movies and feel like we're at the movies.. I love the remote style as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on October 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It is a very good TV, the colors are very vivid and its smart functions never fail, all streaming apps are super fast, I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love picture and sound
on October 3, 2025
Posted by: Winny4u66
[This review was collected as part of a promotion.] I use it my bedroom, watch and stream sports , movies etc..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Astounding.
on October 7, 2025
Posted by: Acoustika
[This review was collected as part of a promotion.] Astounding colour depth and clarity. Stands proudly against others in similar price range. Sound quality always high with Samsung. Blows cheaper opposition out of the crystal clear water. Samsung fan forever. Don't overpay choose Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV works for me
on October 8, 2025
Posted by: Egor4557
[This review was collected as part of a promotion.] I can game on it just fine and I watch YouTube on it so I'm happy with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's great tv that gets super bright
on October 13, 2025
Posted by: ChosenAngel
[This review was collected as part of a promotion.] I use it for gaming and movies. I have a PS5 and Xbox Series S hooked up to it, and they work like a dream on it. Gaming mode works for the most part flawlessly. The only thing is, it has some weird bars on the picture sometimes. They can be distracting, but it's a bit rare. If it wasn't for that, it would be a 5-star review. But all in all, I love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great tvbbbbbbbbbbb
on October 13, 2025
Posted by: bob000000
[This review was collected as part of a promotion.] This is a replacement for an older Samsung tv. Had to retire it since it had 7 bad pixels.
The new unit has a great image and better options for streaming.
My primary source is cable though and it took a few hours to learn how to configure the settings so the last source, at power down, would be the first at next power up.
After googling/trying options for a few hours. I found if I turned off most auto options I found a solution. Now when I turn the tv on it displays the Samsung screen then cuts to the last source used. I'd prefer it to just go to last source but can live w the the solution.
Am getting used to the new remote. Like some features, others not so much,.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
STILL LEARNING
on October 14, 2025
Posted by: MTXGrandpa
[This review was collected as part of a promotion.] The sound fails and I don't know why. Shut it off and it restarts. Still frustrating while watching sports or any other program.
Picture is ok, but not much difference when using 4K.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
MTXGrandpa,
Thank you for your review and for sharing your experience with audio interruptions on your TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.
HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.
Optical Audio Connection
1. Power on your soundbar or receiver first, then connect the optical cable to ensure proper handshaking.
2. Set the TV’s audio output to Optical: Settings > All Settings > Sound > Sound Output = Optical
3. Ensure cables are secure and not damaged. Try a different optical cable if sound continues to cut out.
Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.
Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.
Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Pro
Thank you for your review and for sharing your experience with audio interruptions on your TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.
HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.
Optical Audio Connection
1. Power on your soundbar or receiver first, then connect the optical cable to ensure proper handshaking.
2. Set the TV’s audio output to Optical: Settings > All Settings > Sound > Sound Output = Optical
3. Ensure cables are secure and not damaged. Try a different optical cable if sound continues to cut out.
Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.
Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.
Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Pro
Written by a customer while visiting Samsung US