Customer reviews from Samsung US
Samsung - Refurbished Excellent - 55 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(821 Reviews)
Rating breakdown 821 reviews
5 Stars
680
4 Stars
96
3 Stars
25
2 Stars
10
1 Star
10
95%of customers recommend this product.
(
324 out of
340)
Customer Reviews for Samsung - Refurbished Excellent - 55 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Great features overall
on August 22, 2025
Posted by: 2tikki
[This review was collected as part of a promotion.] Great for gaming and viewing vacation photos and videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Qled tv
on August 22, 2025
Posted by: Blazestar21
[This review was collected as part of a promotion.] Samsung Qled is so insane great! I love it ! Always wanted to buy this so bad
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Qled samsung
on August 22, 2025
Posted by: NeptooN2188
[This review was collected as part of a promotion.] First and foremost buying this samsung TV has been very exiting to use. I love the color contrast and the colors are very vivid. When watching Netflix you can really experience the real life cinematic effects this TV throws at you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best tv ever
on August 22, 2025
Posted by: Pitbull1201
[This review was collected as part of a promotion.] Beautiful quality. The best great chose i going got 2 more soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Be Careful
on August 22, 2025
Posted by: LowKey
[This review was collected as part of a promotion.] It's already having trouble consistently locking in to my home wifi. It loses connection all the time and no other device drops the wifi so I know it's the tv.
Value
3
Response from Samsung USBy Samsung Specialist, August 25, 2025
LowKey,
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
connects ability
on August 22, 2025
Posted by: lkpham
[This review was collected as part of a promotion.] s streaming and gaming is amazing. picture quality is amazing. but feeling like in the tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on August 22, 2025
Posted by: Ptrott
[This review was collected as part of a promotion.] Used for watching news, racing, and movies .......
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing display
on August 23, 2025
Posted by: Wishroam
[This review was collected as part of a promotion.] This is an amazing tv with high contrast and excellent picture quality. Colors are vibrant and even dark scenes are bright.
Value
5
Written by a customer while visiting Samsung US