Customer reviews from lockly.com
Lockly - Original Vision Smart Lock Video Doorbell
Average customer rating
4.8
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
446
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
498 out of
512)
Customer Reviews for Lockly - Original Vision Smart Lock Video Doorbell
Customer Rating
5
Lockly Vision Smart Lock User
on September 17, 2025
Posted by: Shadel H
from Newark, New Jersey
Gender:Female
We purchased this Lockly Smart lock a little over 4 years ago. We are very happy and satisfied with the functionality of this product. Being able to give access while away and without a physical key is amazing especially for familiesand visiting friends. the Smart lock camera, doorbell and pin genie pad have all continue to be functional. The down side about the lock is the use of 8 batteries that powers out quickly due to usage. - this can be very expensive over time. We look forward to seeing it durability for the next few years to come.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 17, 2025
Thank you for being a loyal LOCKLY customer for over four years! We’re thrilled to hear that you’re enjoying the convenience and functionality of your smart lock, camera, doorbell, and PIN Genie pad. We appreciate your feedback regarding battery usage and understand how that can be a consideration over time. Your input helps us continue to improve our products, and we look forward to keeping your home secure for many more years to come!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product!!!
on September 18, 2025
Posted by: Unisol06
from District Heights MD
Gender:Male
This item is a a real game changer for me to be able to remotely open my door before I get to it from being outside and not having to search for keys in the cold.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 19, 2025
We’re so glad to hear Lockly has been a game changer for you! Being able to unlock your door remotely and skip the hassle of searching for keys—especially in the cold—is exactly the convenience we want to provide. Thank you for sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock ever
on September 22, 2025
Posted by: Chopper
Gender:Male
Awesome lock, great setup service too. Highly recommend
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 23, 2025
Thank you so much for the recommendation! We’re glad to hear you love the lock and had a great setup experience. If you ever need any assistance, we’re just a message away! — Lockly Support Team
📧 help@lockly.com
📞 669-500-8835
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on September 24, 2025
Posted by: Bid daddy
from Washington
Gender:Male
I bought this lock two years and still working great
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 24, 2025
Thank you for sharing your experience! We’re so happy to hear your lock has been working great for two years and continues to serve you well. We truly appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Lost parts
on September 30, 2025
Posted by: Seaton Manor
from Milan, Illinois
Gender:Male
Rusel was amazing and very helpful. She did not stop until I was completely satisfied. Thanks again and to the Lockly family.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 1, 2025
Thank you so much for your wonderful feedback! We're thrilled to hear that Rusel was able to provide such dedicated support — we'll be sure to pass along your kind words to her. It means a lot to know you felt truly cared for. On behalf of Rusel and the entire Lockly family, thank you for being a valued part of our community! If there's anything else we can assist you with, we're always here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on November 7, 2025
Posted by: Bearz
from Melbourne, Australia
Gender:Male
Lockley has provided excellent service and phone support to enable me to set up the lock from scratch, as it came with the house we just purchased and needed to be securely registered to me.
The lock has many great features including fingerprint entry, 1080p video, doorbell, remote unlocking as well as traditional key entry. A very secure product. Highly recommended.
The lock has many great features including fingerprint entry, 1080p video, doorbell, remote unlocking as well as traditional key entry. A very secure product. Highly recommended.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for sharing your experience! We’re delighted to hear that our support team could help you get your Lockly lock set up smoothly and that you’re enjoying its features and security. We appreciate your recommendation! If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Best smart lock!
on November 11, 2025
Posted by: Jojo Los Angeles
from Los Angeles, California
Gender:Female
I just love all the features it has and no subscription required! It has built-in camera that is very clear and high definition with two way audio . I can lock and unlock it remotely, access can be codes or fingerprints or key… it’s just incredible. I recommend it highly.!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 12, 2025
We’re thrilled to hear that you’re loving your Lockly and all its features! 😊 It’s great to know the camera, two-way audio, and multiple access options are making things more convenient for you. Thank you so much for your recommendation and for being part of the Lockly family!
Best,
The Lockly Team
Best,
The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Good
on December 23, 2025
Posted by: Nickwade
from Columbia, SC
Gender:Male
Very good, the app can use some updating otherwise good
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 29, 2025
Thank you for your feedback! We’re glad to hear you’re happy with the lock overall. We also appreciate your input about the app — we’re always working to improve it for a smoother and more convenient experience.
Written by a customer while visiting lockly.com