Customer reviews from lockly.com
Lockly - Original Vision Smart Lock Video Doorbell
Average customer rating
4.8
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
446
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
498 out of
512)
Customer Reviews for Lockly - Original Vision Smart Lock Video Doorbell
Customer Rating
4
A lock for the future
on August 4, 2025
Posted by: Antoniov
from Mexico City
Gender:Male
Very good stuff. A bit complicated to install. Absolutly a not DYS, you need a professional to install. Works good, batteries last a lot, it is not a very high energy consumer.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 5, 2025
Thank you for your feedback! We’re glad to hear the lock is working well and that the battery life has been solid. While installation can be a bit detailed, our locks are designed for DIY setup, and we’re always happy to assist over the phone to walk you through the process if needed.
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great support!
on August 5, 2025
Posted by: KKel
from Ocean City MD
Gender:Male
I called them and then hung up, about an hour later they called me back and worked with me and got my luck working again. I had switched to new routers and it turned out. It was the battery in the lock itself that needed to be updated! Great work from the LOCKLY team getting me back online.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 6, 2025
Thank you for sharing your experience! We're glad our team was able to follow up and get your lock back online — even after a router change and a battery update. It’s great to hear everything is working smoothly again. If you ever need help in the future, we’re always just a call or email away: 📧 help@lockly.com | 📞 669-500-8835.
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent Customer Service
on August 5, 2025
Posted by: Daddy938
from Brooklyn, NY
Gender:Female
The customer service was excellent, knowledgeable, and professional.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 6, 2025
Thank you for your kind words! We’re delighted to hear you found our customer service excellent, knowledgeable, and professional. If you ever need assistance, we’re here for you: 📧 help@lockly.com | 📞 669-500-8835.
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Great company!
on August 14, 2025
Posted by: Jaymoney
from Saint louis MO
Gender:Male
I had a problem with a lock and lockly fixed it ASAP. I will use lockly for all my lock needs. I have 3 of these locks in my house one on each door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for your trust and loyalty! We’re happy we could fix your lock quickly and that you’ve chosen Lockly for all your doors. We’re here whenever you need us!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Service
on August 17, 2025
Posted by: Nick B
Gender:Male
Lost connection and could not see, but Eunice helped reconnect. Thank you.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 18, 2025
Thank you for sharing your experience! We’re glad Eunice was able to help you quickly reconnect and get everything working smoothly. We appreciate you taking the time to let us know!
If you ever need assistance in the future, we’re always here:
📧 help@lockly.com
📞 669-500-8835
If you ever need assistance in the future, we’re always here:
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock, great support!
on August 19, 2025
Posted by: Aross
from Rochester, NY
Gender:Female
We've had this lock for about 4 years and have gone through a couple moves which has caused some disconnection issues here and there. All in all the lock is easy to install and relatively easy to control. And each time we need help lockly is extremely helpful with getting everything back in working order! Highly recommend
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 20, 2025
Thank you so much for your continued support over the years! We’re thrilled to hear that your Lockly has stayed with you through multiple moves and that our support team was able to assist whenever needed. It's great to know the installation and control have remained easy for you. Your recommendation means a lot to us!
If you ever need anything in the future, we're always here to help.
If you ever need anything in the future, we're always here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Most secure feeling!
on August 29, 2025
Posted by: Kaya Kaya
from Atlanta
Gender:Female
I have 6 Lockly locks at my house and attached apartment. Can’t wait for Lockly to provide external locks for my access gates too!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 2, 2025
Wow, six Lockly locks — thank you for your loyalty! We’re thrilled to hear you’re enjoying them and appreciate your enthusiasm for future products. We’ll keep your feedback in mind as we expand our offerings!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock
on September 4, 2025
Posted by: paola
from michigan
Gender:Female
We love this lock, it makes our lives more convenient!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 5, 2025
We’re so glad to hear that your lock is making life more convenient! Thank you for sharing your experience and for being part of the Lockly family. — The Lockly Team
Written by a customer while visiting lockly.com