Customer reviews from lockly.com
Lockly - Original Vision Smart Lock Video Doorbell
Average customer rating
4.8
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
446
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
498 out of
512)
Customer Reviews for Lockly - Original Vision Smart Lock Video Doorbell
Customer Rating
5
Lockly Vision Smart Lock and Video Doorbell
on September 10, 2024
Posted by: Jjuanki2024
from Wimauma, Fla
Gender:Male
I purchased this lock about a year ago in Md, intended for my front door in my new home in Florida. Now that it is installed and was able to troubleshoot the fingerprint access option, I am very satisfied with the purchase. I know have access to my home via keys, access code and fingerprint. I can use the camera and see who is wanting to come in and I can talk to them, before opening the door. I can remotely open the door if need be!! The only issue that I have is that the front panel doesn't light up right away; perhaps a sensitivity issue; but there is no way to adjust the sensitivity. This is a minor issue as I can keep touching the pad until I get connection.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
LOCKLY Review
on September 11, 2024
Posted by: Bahram
from Seattle
Gender:Male
Excellent lock, very convenient in long distance situations. Happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock. Secure, safe, reliable, dependable
on September 15, 2024
Posted by: 2short
from Chicago, IL
Gender:Male
This purchase was a great move. Only sad part was someone removed part of my magnet to that allows the lock to auto detect closure and open of the door. But lockly provided great support in allowing me to get that replaced.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Quality lock
on September 17, 2024
Posted by: Richey
from Arizona
Gender:Male
Lock works perfectly so many features to choose from the camera is very clear high-quality craftsmanship on this lock would recommend to anybody
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great for relatives and pet sitters
on September 17, 2024
Posted by: Denise
from Florida
Gender:Female
I have had this for a few years and love the features. I use the biometric to open the doors and gave a key to my neighbor to look in on my cat while away for the weekend. It records if it detects unusual activity, like someone using a key to open. Just tap the screen to lock and walk away. With the app I am never locked out, even if the fingerprint feature malfunctions.
Written by a customer while visiting lockly.com
Customer Rating
5
Safe n secure
on September 21, 2024
Posted by: Roh...
from Adelaide
Gender:Male
Month back purchase.. replace my kevo Smart lock which I have been using for 10 yrs..
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
3
Does the job
on October 1, 2024
Posted by: Cree
Gender:Female
Had this for several months....it works...but every so often it gets knocked off the "network" and the functions that make it worth the price don't work AND it's difficult to troubleshoot and fix. I just wait for the lock to come back on line which could be days to weeks. It could be user error, but the help function is not user friendly nor model specific.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, October 2, 2024
Hello,
I am sorry to hear about the troubles. It looks like we actually spoke yesterday and were able to resolve your inquiry in a quick resolution. For that, I appreciate your time and loyalty to Lockly.
Please note, if these issues continue we are here 24/7 to assist.
Feel free to reach out to us if it ever occurs again.
Thank you!
I am sorry to hear about the troubles. It looks like we actually spoke yesterday and were able to resolve your inquiry in a quick resolution. For that, I appreciate your time and loyalty to Lockly.
Please note, if these issues continue we are here 24/7 to assist.
Feel free to reach out to us if it ever occurs again.
Thank you!
Written by a customer while visiting lockly.com
Customer Rating
4
Good quality vision in day lighting not good night
on October 5, 2024
Posted by: Gordon
from Perth
Gender:Male
I bought this a month ago had a few problems installing as I was trying to use existing holes they should have more options in a simple cover plate then mount to that photo below. Also when door is rung instead of a just a notification it should open app so it's ready to operate instead of then having to go to app and then wait for connections
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 7, 2024
Hi,
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We understand the frustration with installation and the desire for more options for the cover plate. Your suggestions about the app experience are valuable, and we’ll definitely pass them along to our team for consideration. If you need any assistance or further support with the installation, please don’t hesitate to reach out!
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We understand the frustration with installation and the desire for more options for the cover plate. Your suggestions about the app experience are valuable, and we’ll definitely pass them along to our team for consideration. If you need any assistance or further support with the installation, please don’t hesitate to reach out!
Written by a customer while visiting lockly.com