Customer reviews from lockly.com
Lockly - Original Vision Smart Lock Video Doorbell
Average customer rating
4.8
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
446
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
498 out of
512)
Customer Reviews for Lockly - Original Vision Smart Lock Video Doorbell
Customer Rating
5
Simple, safe & secure
on August 17, 2022
Posted by: Judy.groovy
from WA
Gender:Female
Love this LOCKLY deadbolt. It’s simple, safe & secure & definitely sends a clear message to uninvited visitors.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Randy G.
from Kill Devil Hills, North Carolina
Gender:Male
Verified Purchase:Yes
Great product. Easy to install. The lock died after about 8 months. Contacted customer service and they replaced the lock and furnished a return shipping label for the old one. Getting approval for replacement was a little tricky, but I understand that they have to go through the process to assure that there is no fraud. I juist purchased another one for my son and daughter-in-law.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
3
Not quite perfect
on August 20, 2022
Posted by: Ben H
from Palm Harbor, Florida
Gender:Male
I bought this 2 1/2 weeks ago and still deciding if I am going to keep or return. I agree with everyone else that the installation was easy and the lock is quality made. We went from a keypad lock (4 digit code and no video) to this one. There should be an option for a four or six digit code. I personally like the 4 digit code and with the random shifting of numbers on keypad I believe it would be very secure.
Video quality is great in the day and good (almost great) at night. When I bought this I was under the impression it would have motion activated video like most of the other doorbell cameras. This is a big downfall for this camera. One of the reasons I bought it was to keep track of packages when delivered and to know when someone is approaching the house. The only time the camera is activated is when someone rings the doorbell on the lock or attempts to use keypad and doesn’t get the code right.
If you are looking for a camera with motion sensor this is not the camera. I am seriously contemplating returning it and getting one that has a motion sensor. Otherwise this camera in near perfect.
Video quality is great in the day and good (almost great) at night. When I bought this I was under the impression it would have motion activated video like most of the other doorbell cameras. This is a big downfall for this camera. One of the reasons I bought it was to keep track of packages when delivered and to know when someone is approaching the house. The only time the camera is activated is when someone rings the doorbell on the lock or attempts to use keypad and doesn’t get the code right.
If you are looking for a camera with motion sensor this is not the camera. I am seriously contemplating returning it and getting one that has a motion sensor. Otherwise this camera in near perfect.
No, I would not recommend this to a friend.
Response from lockly.comBy Customer Solutions, August 23, 2022
We are very sorry you are not completely satisfied with your Vision smart lock. I have passed your request for a 4-digit code to our engineer team for their consideration in the future. We have recently released our Vision Elite (available exclusively at Best Buy) which has motion detection and night vision. We want you to be happy with our product and would like to offer a resolution to you. Please email us at help@lockly.com or give us a call at 669-500-8835, so we can see what we can do for you.
Written by a customer while visiting lockly.com
Customer Rating
5
Easy to install and easy to program
on August 22, 2022
Posted by: Cpq4gold
from New Port Richey Fl
Gender:Female
Very happy with this lock and look good at my door
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Frank A
from Florida
Gender:Male
Verified Purchase:Yes
I love my LOCKLY vision, it is the most sophisticated smart lock out there. I’m saving to get two more for my home office and back door.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Ellisa
from Florida
Gender:Female
Verified Purchase:Yes
Love this lock!!! Only thing we don’t like is that we can’t change the doorbell sound.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Great little smart doorbell and deadbolt
on August 31, 2022
Posted by: Niko
from New York, NY
Gender:Female
I'm really pleased with our new smart lock, all 6 family members have adapted to using it, it gives us the option of offering self-check-in for our AirBnB guests, and we can remote buzz delivery or maintenance workers in remotely. Customer Service has been great too whenever I faced a small issue or had a question
I deducted 1 star due to:
-only 2 account members being able to see the video feed. (Why would you want any of your trusted members/ or in my case family members able to see that who the person is before coming to the door). It's an easily avoidable security risk.
- ditto the above with only 2 users having the option of receiving phone alerts when the bell is pushed. This should be an optional setting afmins can give to any user they choose.
- if the batteries aren't placed just right and using the ribbon the battery drains at lightning speed. But otherwise is a champ.
- a battery model like this should be able to use rechargeable batteries, this model does not
(There's a new edition in black that has a chargeable solar panel and I've heard rumors it might be rechargeable battery safe. I'd rec that model if you're looking to buy now
I would recommend this to a friend!
Response from lockly.comBy Customer Solutions, September 1, 2022
We are happy to hear you love your new Lockly smart lock! Thank you for sharing your feedback as we are aways looking for ways to improve our products and services. We understand your need for multiple admins so everyone in your household is able to get notifications and view the camera. FOr security purposes, there can only be 1 main admin account on the Lockly app. While you can have up to 5 users share the main admin account only 1 person can view the camera at a time. Our engineering and development team are aware of this feature request and will consider it for the future.
Yes, the Vision Elite comes with 2 lithium battery packs and built-in solar panels that are designed to slow down the device's power consumption for extended battery life. If the battery level is very low or dead, you can power the lock with a 9V Battery by placing it on the bottom of the exterior side of the lock between the two silver terminals. Vision Elite also has Night Vision and Motion detection. The Vision Elite lock is currently sold exclusively in store or online at Best Buy.
Yes, the Vision Elite comes with 2 lithium battery packs and built-in solar panels that are designed to slow down the device's power consumption for extended battery life. If the battery level is very low or dead, you can power the lock with a 9V Battery by placing it on the bottom of the exterior side of the lock between the two silver terminals. Vision Elite also has Night Vision and Motion detection. The Vision Elite lock is currently sold exclusively in store or online at Best Buy.
Written by a customer while visiting lockly.com
Posted by: Lynn
from New york
Gender:Female
Verified Purchase:Yes
Good features but not practical. It does not connect to wifi without an ethernet cable. We have had the lock for a month and we are still troubleshooting the remote operation. The numbers pad is not very practical because it is crowded and rather small print.
No, I would not recommend this to a friend.
Response from lockly.comBy Customer Solutions, September 8, 2022
We are sorry you are having issues with the remote access of your lock. We would like to get more details of the problem and provide troubleshooting to resolve the issue. Please email us at help@lockly.com or give us a call at 669-500-8835, and we'll be happy to further assist you.
Written by a customer while visiting lockly.com