Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Average customer rating
4.8
(618 Reviews)
Rating breakdown 618 reviews
5 Stars
502
4 Stars
90
3 Stars
25
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
557 out of
571)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Customer Rating
5
Best lock ever
on September 22, 2025
Posted by: Chopper
Gender:Male
Awesome lock, great setup service too. Highly recommend
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 23, 2025
Thank you so much for the recommendation! We’re glad to hear you love the lock and had a great setup experience. If you ever need any assistance, we’re just a message away! — Lockly Support Team
📧 help@lockly.com
📞 669-500-8835
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on September 24, 2025
Posted by: Bid daddy
from Washington
Gender:Male
I bought this lock two years and still working great
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 24, 2025
Thank you for sharing your experience! We’re so happy to hear your lock has been working great for two years and continues to serve you well. We truly appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Lost parts
on September 30, 2025
Posted by: Seaton Manor
from Milan, Illinois
Gender:Male
Rusel was amazing and very helpful. She did not stop until I was completely satisfied. Thanks again and to the Lockly family.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 1, 2025
Thank you so much for your wonderful feedback! We're thrilled to hear that Rusel was able to provide such dedicated support — we'll be sure to pass along your kind words to her. It means a lot to know you felt truly cared for. On behalf of Rusel and the entire Lockly family, thank you for being a valued part of our community! If there's anything else we can assist you with, we're always here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on November 7, 2025
Posted by: Bearz
from Melbourne, Australia
Gender:Male
Lockley has provided excellent service and phone support to enable me to set up the lock from scratch, as it came with the house we just purchased and needed to be securely registered to me.
The lock has many great features including fingerprint entry, 1080p video, doorbell, remote unlocking as well as traditional key entry. A very secure product. Highly recommended.
The lock has many great features including fingerprint entry, 1080p video, doorbell, remote unlocking as well as traditional key entry. A very secure product. Highly recommended.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for sharing your experience! We’re delighted to hear that our support team could help you get your Lockly lock set up smoothly and that you’re enjoying its features and security. We appreciate your recommendation! If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Best smart lock!
on November 11, 2025
Posted by: Jojo Los Angeles
from Los Angeles, California
Gender:Female
I just love all the features it has and no subscription required! It has built-in camera that is very clear and high definition with two way audio . I can lock and unlock it remotely, access can be codes or fingerprints or key… it’s just incredible. I recommend it highly.!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 12, 2025
We’re thrilled to hear that you’re loving your Lockly and all its features! 😊 It’s great to know the camera, two-way audio, and multiple access options are making things more convenient for you. Thank you so much for your recommendation and for being part of the Lockly family!
Best,
The Lockly Team
Best,
The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Good
on December 23, 2025
Posted by: Nickwade
from Columbia, SC
Gender:Male
Very good, the app can use some updating otherwise good
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 29, 2025
Thank you for your feedback! We’re glad to hear you’re happy with the lock overall. We also appreciate your input about the app — we’re always working to improve it for a smoother and more convenient experience.
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Vision
on December 29, 2025
Posted by: SafeHome50
I love the smart features and options of my Lockly Vision. I feel secure having the ability to monitor the my safety with a dependable system
Response from lockly.comBy Ashley L., Lockly Customer Service, December 30, 2025
Thank you for your great feedback! We’re thrilled to hear that you love the smart features and options of your Lockly Vision and that it gives you added peace of mind. Providing a dependable, secure system is exactly what we strive for. We truly appreciate you choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
4
All the feature one could need in a smart lock
on February 5, 2026
Posted by: Raymond H
from Salisbury, MD
Gender:Male
I had to replace the door that my old Lockly was on, so I bought a replacement. The old lock was working but the display was weathered and not readable .
Response from lockly.comBy Ashley L., Lockly Customer Service, February 5, 2026
Thank you for sharing your experience! We’re glad your old Lockly was still working and understand the need for a replacement when the display became weathered. For future reference, we do offer sun visors to help protect against weather conditions, though results may vary depending on exposure. We appreciate your feedback and hope your new lock serves you just as well.
Written by a customer while visiting lockly.com