Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Average customer rating
4.8
(618 Reviews)
Rating breakdown 618 reviews
5 Stars
502
4 Stars
90
3 Stars
25
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
557 out of
571)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Customer Rating
5
Excellent Customer Service
on August 5, 2025
Posted by: Daddy938
from Brooklyn, NY
Gender:Female
The customer service was excellent, knowledgeable, and professional.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 6, 2025
Thank you for your kind words! We’re delighted to hear you found our customer service excellent, knowledgeable, and professional. If you ever need assistance, we’re here for you: 📧 help@lockly.com | 📞 669-500-8835.
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Great company!
on August 14, 2025
Posted by: Jaymoney
from Saint louis MO
Gender:Male
I had a problem with a lock and lockly fixed it ASAP. I will use lockly for all my lock needs. I have 3 of these locks in my house one on each door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for your trust and loyalty! We’re happy we could fix your lock quickly and that you’ve chosen Lockly for all your doors. We’re here whenever you need us!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Service
on August 17, 2025
Posted by: Nick B
Gender:Male
Lost connection and could not see, but Eunice helped reconnect. Thank you.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 18, 2025
Thank you for sharing your experience! We’re glad Eunice was able to help you quickly reconnect and get everything working smoothly. We appreciate you taking the time to let us know!
If you ever need assistance in the future, we’re always here:
📧 help@lockly.com
📞 669-500-8835
If you ever need assistance in the future, we’re always here:
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock, great support!
on August 19, 2025
Posted by: Aross
from Rochester, NY
Gender:Female
We've had this lock for about 4 years and have gone through a couple moves which has caused some disconnection issues here and there. All in all the lock is easy to install and relatively easy to control. And each time we need help lockly is extremely helpful with getting everything back in working order! Highly recommend
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 20, 2025
Thank you so much for your continued support over the years! We’re thrilled to hear that your Lockly has stayed with you through multiple moves and that our support team was able to assist whenever needed. It's great to know the installation and control have remained easy for you. Your recommendation means a lot to us!
If you ever need anything in the future, we're always here to help.
If you ever need anything in the future, we're always here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Most secure feeling!
on August 29, 2025
Posted by: Kaya Kaya
from Atlanta
Gender:Female
I have 6 Lockly locks at my house and attached apartment. Can’t wait for Lockly to provide external locks for my access gates too!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 2, 2025
Wow, six Lockly locks — thank you for your loyalty! We’re thrilled to hear you’re enjoying them and appreciate your enthusiasm for future products. We’ll keep your feedback in mind as we expand our offerings!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock
on September 4, 2025
Posted by: paola
from michigan
Gender:Female
We love this lock, it makes our lives more convenient!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 5, 2025
We’re so glad to hear that your lock is making life more convenient! Thank you for sharing your experience and for being part of the Lockly family. — The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Vision Smart Lock User
on September 17, 2025
Posted by: Shadel H
from Newark, New Jersey
Gender:Female
We purchased this Lockly Smart lock a little over 4 years ago. We are very happy and satisfied with the functionality of this product. Being able to give access while away and without a physical key is amazing especially for familiesand visiting friends. the Smart lock camera, doorbell and pin genie pad have all continue to be functional. The down side about the lock is the use of 8 batteries that powers out quickly due to usage. - this can be very expensive over time. We look forward to seeing it durability for the next few years to come.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 17, 2025
Thank you for being a loyal LOCKLY customer for over four years! We’re thrilled to hear that you’re enjoying the convenience and functionality of your smart lock, camera, doorbell, and PIN Genie pad. We appreciate your feedback regarding battery usage and understand how that can be a consideration over time. Your input helps us continue to improve our products, and we look forward to keeping your home secure for many more years to come!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product!!!
on September 18, 2025
Posted by: Unisol06
from District Heights MD
Gender:Male
This item is a a real game changer for me to be able to remotely open my door before I get to it from being outside and not having to search for keys in the cold.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 19, 2025
We’re so glad to hear Lockly has been a game changer for you! Being able to unlock your door remotely and skip the hassle of searching for keys—especially in the cold—is exactly the convenience we want to provide. Thank you for sharing your experience!
Written by a customer while visiting lockly.com