Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Average customer rating
4.8
(618 Reviews)
Rating breakdown 618 reviews
5 Stars
502
4 Stars
90
3 Stars
25
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
557 out of
571)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Customer Rating
5
Great product
on July 5, 2025
Posted by: Daddy Eddie
from Weatherford Texas
Gender:Male
Very convenient, it really is life changing having this lock!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you! We’re so glad Lockly is making life more convenient for you. 😊
If you need anything, just reach out:
📧 help@lockly.com | 📞 669-500-8835
If you need anything, just reach out:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Very Pleased
on July 8, 2025
Posted by: LaRon
from AZ
Gender:Male
This company and support team are the best in understanding your issues and helping you to fix the issue.
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you for the kind words! We’re proud to have a support team that truly cares and is ready to help.
If you need anything, just reach out:
📧 help@lockly.com | 📞 669-500-8835
If you need anything, just reach out:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Vision and Support Experience with Ellie!!
on July 12, 2025
Posted by: Anonymous
from United Arab Emirates
Gender:Male
I’ve been using the Lockly Vision smart lock for several years now, and I can confidently say it’s one of the most reliable and innovative smart home products I’ve owned. The combination of fingerprint access, video doorbell integration, and remote management gives both peace of mind and convenience, especially for someone who travels frequently like myself.
What truly elevates the experience, however, is the exceptional support from Ellie. From the very first order to ongoing guidance and troubleshooting over the years, Ellie has consistently gone above and beyond. Ellie's responsiveness, product knowledge, and willingness to help, even with the smallest queries has made managing and upgrading my Lockly system a seamless experience.
I was so impressed that I also purchased the Lockly Vision Elite for my holiday home, and again, I’m very pleased. The installation was straightforward, the app is intuitive, and the product simply works, day in and day out.
Highly recommended, both the Lockly Vision line and the outstanding support team behind it.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Nice lock, missing some integrated features
on July 16, 2025
Posted by: Jahnny
from Minnesota
Gender:Male
Takes 8 batteries, requires an annoying base station to be physically connected to a router which is very inconvenient. Nice lock otherwise, works well, looks nice and has good functionality. Do not like the wired door sensor as it's unsightly and cannot add a wireless one. Needs to have these features included within the lock and that will help immensely.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 16, 2025
Thanks for your honest feedback! We're glad to hear you like the lock’s performance, look, and functionality. We understand your concerns about the battery count, base station setup, and the wired door sensor—your suggestions are valuable and will help us improve future versions. We appreciate you taking the time to share your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Une expérience de service après vente irréprochab.
on July 26, 2025
Posted by: gpierrelouis
from Québec
Gender:Male
Je souhaite remercier sincèrement l’équipe du service à la clientèle de LOCKLY pour l’excellence de leur soutien. Après avoir rencontré un problème de connexion entre ma serrure et l’application, j’ai reçu des instructions claires, structurées et faciles à suivre. Grâce à leur accompagnement, tout fonctionne désormais parfaitement : la connexion est stable, et toutes les fonctionnalités, y compris le déverrouillage à distance, sont pleinement opérationnelles.
Le professionnalisme, la patience et la disponibilité de l’équipe ont été exemplaires du début à la fin. Il est très rassurant de savoir qu’un tel service de soutien est accessible et efficace.
Je recommande sans hésitation LOCKLY, autant pour la qualité de ses produits que pour la fiabilité de son service après-vente. Merci encore pour votre précieuse aide.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 28, 2025
Thank you so much for your kind and detailed feedback! We’re thrilled to hear that our support team was able to guide you through the connection issue and that your lock and app are now working perfectly. Your words about our professionalism and dedication mean a lot to us.
We truly appreciate your recommendation and trust in Lockly. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always here to help!
— Lockly Support Team
----------------------------------------------------------
Un grand merci pour votre retour si aimable et détaillé ! Nous sommes ravis d’apprendre que notre équipe d’assistance a pu vous accompagner pour résoudre le problème de connexion et que votre serrure et l’application fonctionnent désormais parfaitement. Vos compliments sur notre professionnalisme et notre dévouement nous touchent beaucoup.
Nous vous remercions sincèrement pour votre recommandation et votre confiance en Lockly. Si vous avez besoin d’aide à l’avenir, n’hésitez pas à nous contacter — nous sommes toujours là pour vous aider !
— L’équipe de soutien Lockly
We truly appreciate your recommendation and trust in Lockly. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always here to help!
— Lockly Support Team
----------------------------------------------------------
Un grand merci pour votre retour si aimable et détaillé ! Nous sommes ravis d’apprendre que notre équipe d’assistance a pu vous accompagner pour résoudre le problème de connexion et que votre serrure et l’application fonctionnent désormais parfaitement. Vos compliments sur notre professionnalisme et notre dévouement nous touchent beaucoup.
Nous vous remercions sincèrement pour votre recommandation et votre confiance en Lockly. Si vous avez besoin d’aide à l’avenir, n’hésitez pas à nous contacter — nous sommes toujours là pour vous aider !
— L’équipe de soutien Lockly
Written by a customer while visiting lockly.com
Customer Rating
5
Needed help and got it!
on July 28, 2025
Posted by: Pine Grove Ave.
from Atlanta, GA.
Faye F. and Rusel B were great in getting back to me! 10 out of 10!! :)
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 29, 2025
Thank you so much for the awesome review!
We're thrilled to hear that Faye and Rusel took great care of you—I'll be sure to pass along your kind words to them. A 10 out of 10 definitely makes our day!
We're here anytime you need us.
We're thrilled to hear that Faye and Rusel took great care of you—I'll be sure to pass along your kind words to them. A 10 out of 10 definitely makes our day!
We're here anytime you need us.
Written by a customer while visiting lockly.com
Customer Rating
4
A lock for the future
on August 4, 2025
Posted by: Antoniov
from Mexico City
Gender:Male
Very good stuff. A bit complicated to install. Absolutly a not DYS, you need a professional to install. Works good, batteries last a lot, it is not a very high energy consumer.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 5, 2025
Thank you for your feedback! We’re glad to hear the lock is working well and that the battery life has been solid. While installation can be a bit detailed, our locks are designed for DIY setup, and we’re always happy to assist over the phone to walk you through the process if needed.
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great support!
on August 5, 2025
Posted by: KKel
from Ocean City MD
Gender:Male
I called them and then hung up, about an hour later they called me back and worked with me and got my luck working again. I had switched to new routers and it turned out. It was the battery in the lock itself that needed to be updated! Great work from the LOCKLY team getting me back online.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 6, 2025
Thank you for sharing your experience! We're glad our team was able to follow up and get your lock back online — even after a router change and a battery update. It’s great to hear everything is working smoothly again. If you ever need help in the future, we’re always just a call or email away: 📧 help@lockly.com | 📞 669-500-8835.
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com