Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Average customer rating
4.8
(618 Reviews)
Rating breakdown 618 reviews
5 Stars
502
4 Stars
90
3 Stars
25
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
557 out of
571)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Customer Rating
5
Fingerprint is one of the best features I like
on June 3, 2025
Posted by: Tony P
from Galveston Texas
Gender:Male
I bought this LOCK little over two years ago. It is worked flawlessly easy to set up like the style of it. I would recommend this to anybody.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 4, 2025
Thank you so much for your continued support over the past two years! We’re thrilled to hear your Lockly has been working flawlessly and that you’re happy with both the setup and design. Recommendations like yours mean the world to us!
If you ever need assistance, feel free to reach out at 📧 help@lockly.com or 📞 669-500-8835 — we’re always here for you.
Also, don’t forget: you can earn $50 through our referral program for every successful friend you refer. Thanks again for being part of the Lockly family!
If you ever need assistance, feel free to reach out at 📧 help@lockly.com or 📞 669-500-8835 — we’re always here for you.
Also, don’t forget: you can earn $50 through our referral program for every successful friend you refer. Thanks again for being part of the Lockly family!
Written by a customer while visiting lockly.com
Customer Rating
5
Apoyo a desvinculacion
on June 4, 2025
Posted by: Alejand.serret
from Queretaro, México
Gender:Male
Desde el momento que me contacte con ellos, fueron muy amables y profesionales.
Estuvieron en todo momento al pendiente de mi probelmatica hasta que se finiquito.
Estuvieron en todo momento al pendiente de mi probelmatica hasta que se finiquito.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 4, 2025
¡Muchas gracias por compartir tu experiencia! Nos alegra saber que nuestro equipo fue amable y profesional, y que te acompañaron durante todo el proceso hasta resolver tu problema.
Si necesitas ayuda en el futuro, no dudes en contactarnos en 📧 help@lockly.com o al 📞 669-500-8835. ¡Siempre estamos aquí para ayudarte!
Además, si conoces a alguien que pueda beneficiarse de Lockly, recuerda que puedes ganar $50 por cada referido exitoso a través de nuestro programa de referidos.
¡Gracias por confiar en Lockly!
Si necesitas ayuda en el futuro, no dudes en contactarnos en 📧 help@lockly.com o al 📞 669-500-8835. ¡Siempre estamos aquí para ayudarte!
Además, si conoces a alguien que pueda beneficiarse de Lockly, recuerda que puedes ganar $50 por cada referido exitoso a través de nuestro programa de referidos.
¡Gracias por confiar en Lockly!
Written by a customer while visiting lockly.com
Customer Rating
4
Great lock with amazing features
on June 5, 2025
Posted by: Koutazer0
from Cape Coral, Fl
Gender:Male
I bought this lock 2 years ago to replace a basic "smart" lock that was installed by my alarm company. The features of this lock are incredible and we love the ability to send one time codes for the dog sitters.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 5, 2025
Thank you for being a loyal Lockly user for the past two years! We’re so glad to hear that our advanced features — especially the one-time access codes — have been a helpful upgrade from your previous smart lock. It’s great to know it’s making life easier for you (and your dog sitters)!
We truly appreciate your support and feedback.
📧 help@lockly.com
📞 669-500-8835
We truly appreciate your support and feedback.
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Good Technology
on June 7, 2025
Posted by: Phaggy20
from TX
Gender:Male
I bought this smart lock with front video camera few days ago and it works well, i love the real time video view and the ability register your fingerprint on it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 9, 2025
Thank you for your great review! We’re so glad to hear you’re enjoying the real-time video view and the fingerprint registration feature. It’s awesome to know the smart lock is working well for you just days after getting it. If you have any questions or need assistance, feel free to reach out anytime!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product combined with amazing support!
on June 8, 2025
Posted by: Frank619
from San Diego, California
Gender:Male
After moving into my new property with the previously installed device I'll admit that I was skeptical to keep it. After speaking to the carefully and calculated troubleshooting experience with the rep named "Rica", she made me feel like they actually cared enough in order to get me on board the LOCKLY Family. The patience and well being of Rica's character states a lot and I thank you so much!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 9, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that Rica’s patience and care made all the difference in welcoming you to the LOCKLY Family. We take great pride in providing thoughtful and supportive service, and it’s wonderful to know it helped build your confidence in our product. We truly appreciate your kind words and are always here if you need anything!
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock on the market!
on June 10, 2025
Posted by: Mark M
from Florida
Gender:Male
We absolutely love this product. It offers everything we wanted and without needing a subscription or having to use 3rd party like google
Response from lockly.comBy Ashley L., Lockly Customer Service, June 11, 2025
Thank you so much for your feedback! We're thrilled to hear you’re loving your Lockly and that it delivers everything you were looking for—without the need for subscriptions or third-party platforms. Providing secure, independent smart home solutions is what we strive for. Thanks again for being a valued customer!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on June 17, 2025
Posted by: Vero
from Tamarac Fl
Gender:Female
Happy except for batteries that I constantly have to buy
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 18, 2025
Thank you for your feedback! We're glad to hear you're happy overall. We understand that frequent battery replacements can be frustrating — your input is valuable, and we'll definitely take it into account as we continue to improve. If there's anything we can do to help or if you'd like recommendations for longer-lasting batteries, feel free to reach out!
Written by a customer while visiting lockly.com
Customer Rating
5
Great, secure lock
on June 18, 2025
Posted by: Phil08
from Houston, Texas
Gender:Male
I've actually had this lock for well over 2 years. Plenty of time to see its most impressive features! It's a great, secure lock that has yet to fail us.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 20, 2025
Thanks so much for sticking with us for over two years! 😊 It’s awesome to hear the lock continues to keep you secure and reliable all this time. Here’s to many more years of peace of mind! 🔐🙌
Written by a customer while visiting lockly.com