Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Average customer rating
4.8
(618 Reviews)
Rating breakdown 618 reviews
5 Stars
502
4 Stars
90
3 Stars
25
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
557 out of
571)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Satin Nickel
Customer Rating
5
So helpful
on March 25, 2025
Posted by: DerrickM
from Houston TX
Gender:Male
May Del Prado, provided great customer service. She was able to walk me through the issue, in the matter of minutes. I believe the call was like 4 minutes. Thank you May.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Missing 1 feature to make it the best in market
on March 27, 2025
Posted by: El Rey
from Nolanville, Texas
Gender:Male
This is in awesome lock only wish it had a motion sensor to let would be porch thifes know that they are being recorded and alert me on my phone exactly every time someone was close enough to my door that was not supposed to be there like the Ring door camera or Vivint door camera then this lock would be a Dimond best of the best in my opinion
No, I would not recommend this to a friend.
Written by a customer while visiting lockly.com
Customer Rating
4
The lock wouldn’t connect to WiFi, engineers fixed
on April 10, 2025
Posted by: DT + AM
from Colorado
Gender:Male
Our Lockly Vision app had trouble connecting to the new modem. I called and work with a help specialist for an hour, then their engineering team work on it overnight and it worked great the next day. Very happy to have the lock working completely! They provided extra tips for using the app and changing the battery. Only drawback was it took a while to fix.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Customer service
on April 11, 2025
Posted by: Abbey
from Baltimore
Gender:Female
Excellent customer service even if they missed my calls they always always return my calls now I never receive that type special service A+ from me.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Love this lock
on April 12, 2025
Posted by: N1981
from Texas
Gender:Female
Very secure lock system. The costumer care really helped and passionate to get me through the registration process.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Good product
on April 13, 2025
Posted by: Subha
from New jersey
Gender:Female
We have used it to for our bedroom and very happy with the functionality and features of the product. Good customer service.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Lovely Lockly!
on April 14, 2025
Posted by: Anonymous
from Long Island New York
Gender:Male
I’ve had this product for over two years now and in that time it has been an asset due its convenience both when I’m home and abroad. Being able to visually monitor when someone is at my door and who they are is priceless. I use the option mostly that allows me to open the door from anyone that I have cellular service or a WiFi connection when friends come over to let my dog out. Thanks Lockly!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
A must-have for every home!
on April 14, 2025
Posted by: DavidGladius
from Mexico
Gender:Male
The product is quite easy to install and its app is very handy and user-friendly. Sometimes, however, it takes a few additional seconds to connect and respond a bit slow on closing or opening but, overall it is a great product. We love the feature that, when the small plate is moved in order to insert the key (in case you want to open it from outside with they key), the app sends you an alarm like if somebody is trying to enter. It is great!
I would recommend this to a friend!
Written by a customer while visiting lockly.com