Customer reviews from lockly.com
Lockly - Matter Link - White
Average customer rating
4.9
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
6
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
7 out of
7)
Customer Reviews for Lockly - Matter Link - White
Customer Rating
5
lockly lock
on January 30, 2026
Posted by: gary florida
from florida
Gender:Male
the lock was locking after i open d it. the rep helped to fix that! she was excellently
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 2, 2026
Thank you for sharing your experience! We're so glad our representative could assist in resolving the issue with your lock. It's great to hear that she was able to fix the problem and that you were happy with the support! If you ever need further assistance, we're here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Pairs nicely!
on October 12, 2025
Posted by: Northbound
from Ohio
Gender:Male
Worked with my lockly lock flawlessly. I purchased one for each room of our boutique hotel.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 13, 2025
Thank you for your feedback! We’re thrilled to hear that your Lockly locks are working flawlessly and that you’ve chosen them for each room in your boutique hotel. We truly appreciate your support and are excited to be part of your property’s security and convenience!
– Lockly Team
📧 help@lockly.com
📞 669-500-8835
– Lockly Team
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great service!!
on June 15, 2025
Posted by: Asonj509
from Pacific Northwest
Gender:Male
Micah with LOCKLY was an absolute
Rockstar! Helped me get my lick back in the game! And fast!
Thanks Micah!
Rockstar! Helped me get my lick back in the game! And fast!
Thanks Micah!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Thanks so much for the shoutout! We’re thrilled Micah could get your lock back in the game so quickly. We’ll be sure to pass along your kind words—Micah truly is a rockstar! Thanks for being part of the Lockly family!
Written by a customer while visiting lockly.com
Customer Rating
5
Complete cloud solution for manage a smart lock
on June 11, 2025
Posted by: Sdd167
from New Jersey
Gender:Male
After the installation of smart lock, we are no longer using garage since smart lock is more convenience
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great value and service
on April 11, 2025
Posted by: Patty
from Romeoville illiterate
Gender:Female
My hubby bought the Lockly lock and it’s amazing I feel secure all the time
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Larger sized hub
on February 18, 2025
Posted by: Slaya
from Utah
Gender:Female
I like the larger sized hub as it's updated and I thought the connection would be better. I still have connection issues sometimes.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Useful
on February 18, 2025
Posted by: Juls
from NM
Gender:Male
Bought this few months ago. Happy with the purchase.
Product itself 5/5
Support team/ online help 5/5
Product itself 5/5
Support team/ online help 5/5
I would recommend this to a friend!
Written by a customer while visiting lockly.com