Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,872 Reviews)
Rating breakdown 5,872 reviews
5 Stars
4,607
4 Stars
965
3 Stars
202
2 Stars
46
1 Star
52
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
4
It comes with too many apps that you can't get of.
on July 31, 2025
Posted by: Helenredsheads
[This review was collected as part of a promotion.] I don't know how to use ai.
Not sure if I like it.
Not sure if I like it.
Value
4
Response from Samsung USBy R&R Team, August 1, 2025
Hi there Helenredsheads, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know getting a new device can come with a bit of a learning curve and we would love to help you align the settings and integrate all of the amazing features in to your usage. We have provided links to the complete manual for your device as well as to the Samsung Support Team to help you with the different features and settings, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kaine
Expertise:Intermediate
Verified Purchase:Yes
Great phone! Really loving it. Very easy to use and transfer all my stuff to my new device. Long battery life (i was charging my old phone multiple times a day).
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on July 31, 2025
Posted by: Mango86
[This review was collected as part of a promotion.] What a great phone! Everything you need in a phone is right here. I'm able to keep in contact with family and friends easily, no interruptions. Streaming my favorite shows and content seamlessly without any issues. Able to work and take care of business daily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 31, 2025
Posted by: Sixxpointfive
[This review was collected as part of a promotion.] The galaxy ai is a great format with amazing pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the compact size and easy setup
on July 31, 2025
Posted by: Android4Ever
[This review was collected as part of a promotion.] Got to replace my old s21 and love how easy it was to transfer contacts and apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I think it needs some more work.It's not what I th
on July 31, 2025
Posted by: Fairchild
[This review was collected as part of a promotion.] In the AI I don't like it very much on this phone.It's not as good as Google or when you use.Hey google is better than gemini
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hey Fairchild, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team and your complete manual to help you with the settings and capabilities of your device, and assist you directly if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone and quality!
on July 31, 2025
Posted by: EvilRyu
[This review was collected as part of a promotion.] The Samsung S25, released in February 2025, offers a compact flagship Android experience with top-tier performance from its Snapdragon 8 Elite chip and a generally strong camera system, though some reviews note slight over-brightening. Its display is bright and responsive, and battery life is solid. While the design is largely unchanged from previous models, the S25 excels in its AI features and long-term software support.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Overheating issue is frustrating
on July 31, 2025
Posted by: Bee00
Though i like the comfort of the phone by how it feels when held and looks, i should have done further research by others regards to their reviews on online forums and social media reviews because the phone over heats for to it's snapdragon 8 elite chipset so i had to do a buyer's remorse and got another one of the same kind. Well, my replacement is much better but slightly heats sometimes
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Bee00, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the size and capabilities of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to the Samsung Support Team to offer their expertise any time you are interested. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US