Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,752 Reviews)
Rating breakdown 5,752 reviews
5 Stars
4,529
4 Stars
952
3 Stars
194
2 Stars
41
1 Star
36
84%of customers recommend this product.
(
74 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
The best phone ever!!!
on August 4, 2025
Posted by: Tattumike1
[This review was collected as part of a promotion.] I love my phone ... And with the AI I can accomplish anything.. it's durable benefits in my hand great. And there's no limit to what I can create with the s pen I use different graphic design apps to create awesome composite paintings and love the results I get. The display has vibrant colors that print well... And there's enough pixels to do really large pieces. I recommend this phone to any artist professional or just as a hobby!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Team Samsung
on August 4, 2025
Posted by: Zloi99
[This review was collected as part of a promotion.] I've been using Samsung devices for years now and have always felt it superior to any other device. Especially in quality of camera, specs (such as the Galaxy AI), and overall performance. I'll be sticking with Samsung for years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25- Just the basics
on August 4, 2025
Posted by: ScotsViking
[This review was collected as part of a promotion.] I'm enjoying this new phone. As always, there is a learning curve. I'm slowly exploring the AI system the S25 allows me to use. I've edited some photos, created some documents, and done some searched all using the S25 AI. I'm really impressed. When I am able to, I'll upgrade my S25 to an Ultra. I like being able to take the better pictures and videos, but this phone does really well.
I can't wait to explore more of the AI system in the following months. For my first month, I am quite satisfied. I would still recommend the Samsung S series as a go to phone system.
I can't wait to explore more of the AI system in the following months. For my first month, I am quite satisfied. I would still recommend the Samsung S series as a go to phone system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is so updated and sophisticated.
on August 4, 2025
Posted by: Dognos
[This review was collected as part of a promotion.] This s25 cell phone is wonderful. I had had my S10 for a good while and with updating it to the s25 it works beautifully it has the Galaxy AI which I'm learning about every day.
Well done some Samsung as always your equipment is stellar and I will remain using Samsung Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Where do I begin....
on August 4, 2025
Posted by: Nattyt
[This review was collected as part of a promotion.] So the phone itself is sleek and seems well built. Also durable which is good because I can bs tough on phones. The operating speed is pretty good as well, cant really complain about that. But thats about where the compliments end.
Autocorrect only works a fraction of the time. When it does work it only picks up words that you don't want to correct and when you expect it to pick up words that it should correct it doesn't. Voice to text or talk to text whatever it's referred to as, doesn't pick up anybody with any type of speech impediment. if you don't clearly enunciate your words it will make up words it seems. Keyboard is super small so anybody with just average size hands you're going to double Press buttons you're going to try to backspace and you're going to hit other keys which is severely aggravating to say the least.
You can't dim the screen dark enough which is a problem for when you're driving at night and you need to look at your screen for save maps or directions. Touch sensitivity is sporadic at best on some screens it's super sensitive on some others it's not. half the time it won't respond to the buttons I'm pushing until I'm more or less mash on it. Also if I'm trying to swipe left or right it won't respond left or right, it'll go up or down. If you try to pull the side tab it won't respond unless I get right on it same thing with the wallet shortcut, overall the touch sensitivity needs major work. Galaxy AI is about the only thing that's cool on this phone.
Autocorrect only works a fraction of the time. When it does work it only picks up words that you don't want to correct and when you expect it to pick up words that it should correct it doesn't. Voice to text or talk to text whatever it's referred to as, doesn't pick up anybody with any type of speech impediment. if you don't clearly enunciate your words it will make up words it seems. Keyboard is super small so anybody with just average size hands you're going to double Press buttons you're going to try to backspace and you're going to hit other keys which is severely aggravating to say the least.
You can't dim the screen dark enough which is a problem for when you're driving at night and you need to look at your screen for save maps or directions. Touch sensitivity is sporadic at best on some screens it's super sensitive on some others it's not. half the time it won't respond to the buttons I'm pushing until I'm more or less mash on it. Also if I'm trying to swipe left or right it won't respond left or right, it'll go up or down. If you try to pull the side tab it won't respond unless I get right on it same thing with the wallet shortcut, overall the touch sensitivity needs major work. Galaxy AI is about the only thing that's cool on this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I play games on-line
on August 4, 2025
Posted by: Hazestanhaze
[This review was collected as part of a promotion.] Galaxie ai is new to me but my phone is good for games I like to play. Never really lagged
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hi there Hazestanhaze, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with your gaming on your device. We have shared a link below to the complete manual for your device for your convenience. This can help you discover and integrate the features of Galaxy AI in to your usage. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on August 4, 2025
Posted by: Mannyc82
[This review was collected as part of a promotion.] This phone is a great phone I love using it. I love using the book the Galaxy AI. It's awesome. I can never complain about this. I think this the best phone I've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with cool AI that'll continue to grow
on August 4, 2025
Posted by: PaulG123
[This review was collected as part of a promotion.] Upgraded to S25 from a Pixel 8 Pro. Galaxy AI is by far better for photos.
First, lets review the good:
- Galaxy AI photo edits are on device. This means it is faster. Pixel AI is processed on the cloud and takes forever, so much that the features often didn't work. I gave up trying most of the time.
- Galaxy AI photo edits are on device. This means it is faster. Pixel AI is processed on the cloud and takes forever, so much that the features often didn't work. I gave up trying most of the time.
However, I'm a frequent traveler and I wish Samsung would support more languages:
- the translation features don't support very regional European languages (Finnic-Uralic, Baltic, most Nordic...)
- live subtitles, similar to Pixel. Sometimes travel advice and media in certain countries are not offered in English.
- the translation features don't support very regional European languages (Finnic-Uralic, Baltic, most Nordic...)
- live subtitles, similar to Pixel. Sometimes travel advice and media in certain countries are not offered in English.
Nonetheless, the phone itself is beautiful. Almost everyone compliment the phone's red color, design, and premium build. I would add a photo but my phone is my camera...
The S25's smaller form factor also makes it easy to handle. This size is slowly disappearing, so happy to have it.
If you like specific workflows, S25 is better than any other phone. You can configure the phone to exactly how you use things. Something annoys you? Theres a GoodLock module to fix it.
For example:
- I changed how switching apps work (to always select last used app)
- I added custom quick settings to not turn off my screen for 30min while I have a recipe loaded.
- I have a video (not a live wallpaper) of my family set as my background, reliving the memory everytime I use my phone.
- I changed how switching apps work (to always select last used app)
- I added custom quick settings to not turn off my screen for 30min while I have a recipe loaded.
- I have a video (not a live wallpaper) of my family set as my background, reliving the memory everytime I use my phone.
In conclusion: this is by far the best phone on the market today.
Value
4
Written by a customer while visiting Samsung US