Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,870 Reviews)
Rating breakdown 5,870 reviews
5 Stars
4,605
4 Stars
965
3 Stars
202
2 Stars
46
1 Star
52
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
2
This product is not as great as other Samsungs
on August 17, 2026
Posted by: Emilyra
[This review was collected as part of a promotion.] Definitely dropped the ball on this model the s25+ is a nice phone the s25 is poorly made and doesn't function well. Camera sucks not impressed
Value
2
Response from Samsung USBy R&R Team, August 19, 2026
Hey Emilyra, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the camera settings and features for the best possible photos and videos. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 17, 2026
Posted by: 4xNana
[This review was collected as part of a promotion.] I will always choose Samsung, due the ease of using it. We have bought Samsung products for years and will continue to do so.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Chose the Ultra 25
on August 17, 2026
Posted by: Badbusiness79
[This review was collected as part of a promotion.] I Chose the Ultra 25 because it is a far superior phone to other Android models and of course phones. I have never been disappointed in any of my Samsung models, and that did not change eith the Ultra 25!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 is the best phone I've ever owned
on August 17, 2026
Posted by: Stuffycat
[This review was collected as part of a promotion.] Always trusted the samsung s series with how the pictures always came out looking amazing in all of them. So I chose the S25 for the camera and its editing skills, Also for the display looking amazing for games and movies !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't like
on August 17, 2026
Posted by: Strongwoman
[This review was collected as part of a promotion.] It doesn't work, drops calls doesn't answer calls half the time hardly get messages. I won't get another one
Value
2
Response from Samsung USBy R&R Team, August 19, 2026
Hi there Strongwoman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important your phone calls and text messages are to you every day, and we would love to help you troubleshoot this experience. We have provided links to guides to assist you with these experiences at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has always been my go to phone
on August 17, 2026
Posted by: Irock1
[This review was collected as part of a promotion.] I choose these phone because they have never given me and issue and have always been dependable. The camera is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone was one of my favoritos!
on August 17, 2026
Posted by: Stirfry
[This review was collected as part of a promotion.] I chose this device because at the time it was at the top of the list. I still love it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Batter is awful
on August 17, 2026
Posted by: Lessno
[This review was collected as part of a promotion.] Camera no good same with battery. Phone dies way to quickly
Value
1
Response from Samsung USBy R&R Team, August 19, 2026
Hi Lessno, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We completely understand how frustrating it is when your device is not functioning as intended or expected, and we would love to assist you with the frustrations you mention experiencing. We have provided links to articles to help you with the battery life, and camera features of your device for the best possible photos and videos. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US