Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.6
(719 Reviews)
Rating breakdown 719 reviews
5 Stars
507
4 Stars
146
3 Stars
42
2 Stars
16
1 Star
8
79%of customers recommend this product.
(
33 out of
42)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Posted by: Mark P
from Pittsburgh
Expertise:Intermediate
Verified Purchase:Yes
Interface is good but doesn't perform as well as competitors. 2 examples: 1) face recognition - it doesn't work all of the time, in fact it seems to work about 50% or 60% of the time. 2) double tapping to wake the phone - doesn't work all the time either.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R, September 24, 2025
Hello there, Thank you for informing us about your experience with the Galaxy A26 5G. We value feedback from our users to understand how well their devices perform. If your phone isn't unlocking with your face, consider the following tips: be in a well-lit area so the device can see you clearly, and minimize obstructions on your face, such as glasses or a mask. If you're using a third-party screen protector, the response to screen taps might be slightly slower due to touch sensitivity, but this shouldn't be significant. For more information on biometrics and screen sensitivity, please refer to the linked resource below. We appreciate your review and thank you for choosing Samsung. Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002519/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
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https://www.samsung.com/us/support/answer/ANS10002519/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Works fine. A little slow.
on September 23, 2025
Posted by: Fish1036
[This review was collected as part of a promotion.] Galaxy AI is a thing. I haven't used it. Most of the Samsung apps are a pin to use
Value
4
Response from Samsung USBy R&R, September 24, 2025
Hey there Fish1036, Thanks so much for reaching out and sharing your thoughts about your Galaxy A26 5G! While Galaxy AI is available, it might not be fully rolled out to the A26 5G just yet. But the good news is, you still enjoy the benefits of Awesome Intelligence to make your daily life easier and more enjoyable. The A26 5G has truly been a game-changer! If you ever notice your device slowing down, just hop into Device Care in your Settings for a quick optimization—it's like giving your phone a little refresh to keep everything running smoothly. For more tips on keeping your device in top shape, check out the link below. We really appreciate you reaching out and thank you for choosing Samsung as your trusted brand! Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Love My Galaxy S25!
on September 24, 2025
Posted by: Reddy123
[This review was collected as part of a promotion.] Galaxy S25 with Galaxy AI enables the beast of this pint sized mini computer\communication device. I will not stray from this family of reliable products at affordable prices. Be on the right side of choosing reliable Galaxy products. They are just right.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a Great cell phone. Helps and performs.
on September 25, 2025
Posted by: BRUITIS
[This review was collected as part of a promotion.] The Galaxy AI does everything that I need when I need it.
Thank you
Thank you
Value
5
Written by a customer while visiting Samsung US
Posted by: preast
Verified Purchase:Yes
Not as user friendly compared to the phone I switched from
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, September 26, 2025
Hi preast
Thank you for sharing your feedback on the Galaxy A26 5G. We recognize that switching devices can feel different, especially when transitioning from a model like the FE S22. The Galaxy A26 aims to provide an optimal mix of performance, battery life, and essential Galaxy features within a sleek design. After familiarizing yourself with its interface, many users find it dependable for daily activities while enjoying the seamless Galaxy ecosystem. We’re pleased you see this device as part of the Galaxy family. Thank you again for choosing Samsung. We’re excited to continue inspiring you with every Galaxy innovation. -Ty
Samsung Support
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Thank you for sharing your feedback on the Galaxy A26 5G. We recognize that switching devices can feel different, especially when transitioning from a model like the FE S22. The Galaxy A26 aims to provide an optimal mix of performance, battery life, and essential Galaxy features within a sleek design. After familiarizing yourself with its interface, many users find it dependable for daily activities while enjoying the seamless Galaxy ecosystem. We’re pleased you see this device as part of the Galaxy family. Thank you again for choosing Samsung. We’re excited to continue inspiring you with every Galaxy innovation. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Feels slick and comfortable in my hands
on September 26, 2025
Posted by: Jess11
[This review was collected as part of a promotion.] Love everything about it. The pictures the feel in my hands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All I need
on September 26, 2025
Posted by: JustmeAddie
[This review was collected as part of a promotion.] All i ever need I have dropped it about 15 times and no cracks. Fast to charge I have tons of storage. All day battery only charge over night. I play music, games and watch movies. Fabulous I will buy for all my family. Love it.
Value
5
Response from Samsung USBy R&R, September 26, 2025
Hiya JustmeAddie, Thank you for sharing your experience with the Galaxy A26 5G. It’s inspiring to hear how well the device has held up, even with heavy use, and how the fast charging and battery life support your day. Your mention of playing music, gaming, and watching movies shows how seamlessly the A26 fits into everyday life. We really appreciate your wonderful review. Thank you for being a loyal Samsung customer. -Ty
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone. Love Galaxy.
on September 26, 2025
Posted by: NillaArmy
[This review was collected as part of a promotion.] I haven't use AI yet but my phone works perfectly and its way faster than my old phone.
Value
5
Written by a customer while visiting Samsung US