Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.5
(994 Reviews)
Rating breakdown 994 reviews
5 Stars
673
4 Stars
216
3 Stars
67
2 Stars
23
1 Star
15
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
5
The A56 5g great for the mid phone realm
on April 27, 2026
Posted by: ObserverOFgalaxy
[This review was collected as part of a promotion.] I use my a 56 5g for banking , keeping up with the news and great photos and movies . The AI intergrates well with everything I am doing from scanning a document and with spell correction to retouching my photos and adds to my social media . Well worth the price for a mid range phone . I keep up with all my contacts ,texting phone calls .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very solid phone
on April 27, 2026
Posted by: GONINERS
[This review was collected as part of a promotion.] I've had my phone for over a year and dropped it several times in many angles and no screen protector or phone case and honest truth it still functions like new and no cracks/scratches
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A Series
on April 27, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] It's been 7 years I have had the same phone. Still working good, no glitches or freezing. Just had to buy more space for photos, etc...overall, I love my Samsung galaxy a series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone gets the job done
on April 27, 2026
Posted by: MamaKT
[This review was collected as part of a promotion.] I am enjoying using the AI features. I simply ask a question and it will ask for more details.. like having a conversation. I've enjoyed using Ai for work projects as well. Definitely worth the money I paid.
Value
3
Response from Samsung USBy R&R, April 29, 2026
How is it going MamaKT,
I love hearing how the AI features are fitting into your daily routine. The conversational feel makes it easier to accomplish tasks, whether you're asking quick questions or working on projects. The A26 5G is designed to support those everyday moments in a smart and straightforward way. We're thrilled that you've found a device that suits your daily life. Thank you for your feedback and for making Samsung a part of your routine.
-Ty
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I love hearing how the AI features are fitting into your daily routine. The conversational feel makes it easier to accomplish tasks, whether you're asking quick questions or working on projects. The A26 5G is designed to support those everyday moments in a smart and straightforward way. We're thrilled that you've found a device that suits your daily life. Thank you for your feedback and for making Samsung a part of your routine.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I only purchase Samsung
on April 27, 2026
Posted by: ConMat
[This review was collected as part of a promotion.] This is one of the best devices I've ever purchased.
The AI for advertising follows my interests and is very convenient.
Memory and storage is plentiful.
The AI for advertising follows my interests and is very convenient.
Memory and storage is plentiful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A26 5G phone
on April 27, 2026
Posted by: WhoKnows
[This review was collected as part of a promotion.] I play games and read webnovels, as well as surf the net. It works, though the keyboard is often wonky in not hitting the proper letter, no matter how I set it up. The speed is good, IF I have 5 bars of service. My main reason for getting this phone is it comes with a micro SD card slot. The internal memory sucks for space, and I have nearly 750GB on the card.
Value
3
Response from Samsung USBy R&R, April 29, 2026
Hello WhoKnows,
It sounds like you are really making the most of your A26 5G. The ability to expand storage offers great flexibility, whether you’re reading, gaming, or browsing. When the signal strength is strong, the device delivers a smooth and responsive experience. We’re delighted that your Galaxy A26 5G is meeting your expectations. If you ever need additional assistance or tips for using your device, please feel free to reach out. Thank you for your feedback and for choosing Samsung.
-Ty
Samsung Support
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It sounds like you are really making the most of your A26 5G. The ability to expand storage offers great flexibility, whether you’re reading, gaming, or browsing. When the signal strength is strong, the device delivers a smooth and responsive experience. We’re delighted that your Galaxy A26 5G is meeting your expectations. If you ever need additional assistance or tips for using your device, please feel free to reach out. Thank you for your feedback and for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Gets hot way to fast and the diagnostic test sucks
on April 27, 2026
Posted by: Hatinglife
[This review was collected as part of a promotion.] Galaxy ai is wonderful but the phone gets way to hot to fast to try anything i try playing games, reading, and watching TV, and I use it for work
Value
1
Response from Samsung USBy R&R, April 29, 2026
Hi Hatinglife,
The new AI features truly enhances the user experience. When using demanding applications, such as games or streaming services, the device is designed to balance performance and power to ensure consistent operation throughout the day.
It's normal for your Galaxy phone to get warm during use, but this should not impact the device's lifespan or performance. If you ever find the device uncomfortable to hold due to heat, it’s important to stop using it and allow it to cool down. Before following any recommendations, make sure your device's software and apps are updated to the latest version. To update your mobile device's software, follow these steps:
1. Go to **Settings** > **Software Update**.
2. Tap on **Download and Install**.
3. Follow the on-screen instructions.
There are several reasons why your Galaxy phone may heat up during use. Common scenarios include:
- Using power-intensive features or apps for extended periods, which increases battery consumption.
- Downloading large files.
- Multitasking or running many apps in the background.
- Syncing a large amount of data with cloud services, emails, or other accounts.
To optimize your device and improve performance while reducing the likelihood of overheating, you can manage your battery usage. Here’s how:
1. Navigate to **Settings**, then tap **Battery**.
2. Scroll down to the graph and tap **View Details** to review app usage.
3. Turn on **Power Saving Mode** to decrease your phone's performance while preserving battery life. Tap **Power Saving**, and activate the desired settings.
You can also manage background apps to prevent battery drainage:
- **Put Unused Apps to Sleep:** This will automatically send apps to sleep if they haven't been used for a while.
- **Never Auto-Sleep Apps:** Choose which apps won’t be automatically put to sleep.
- **Sleeping Apps:** Select apps that won't run in the background.
- **Deep Sleeping Apps:** These apps will only function when you open them.
Additionally, consider switching to the **Light Performance Profile** to prioritize battery life over processing speed. To do this, navigate to **Settings**, tap **Device Care**, then tap **Performance Profile** and select **Light**.
For more information on preventing your phone from overheating and optimizing battery life, be sure to check the linked online articles.
Thank you for sharing your thoughts, and thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
The new AI features truly enhances the user experience. When using demanding applications, such as games or streaming services, the device is designed to balance performance and power to ensure consistent operation throughout the day.
It's normal for your Galaxy phone to get warm during use, but this should not impact the device's lifespan or performance. If you ever find the device uncomfortable to hold due to heat, it’s important to stop using it and allow it to cool down. Before following any recommendations, make sure your device's software and apps are updated to the latest version. To update your mobile device's software, follow these steps:
1. Go to **Settings** > **Software Update**.
2. Tap on **Download and Install**.
3. Follow the on-screen instructions.
There are several reasons why your Galaxy phone may heat up during use. Common scenarios include:
- Using power-intensive features or apps for extended periods, which increases battery consumption.
- Downloading large files.
- Multitasking or running many apps in the background.
- Syncing a large amount of data with cloud services, emails, or other accounts.
To optimize your device and improve performance while reducing the likelihood of overheating, you can manage your battery usage. Here’s how:
1. Navigate to **Settings**, then tap **Battery**.
2. Scroll down to the graph and tap **View Details** to review app usage.
3. Turn on **Power Saving Mode** to decrease your phone's performance while preserving battery life. Tap **Power Saving**, and activate the desired settings.
You can also manage background apps to prevent battery drainage:
- **Put Unused Apps to Sleep:** This will automatically send apps to sleep if they haven't been used for a while.
- **Never Auto-Sleep Apps:** Choose which apps won’t be automatically put to sleep.
- **Sleeping Apps:** Select apps that won't run in the background.
- **Deep Sleeping Apps:** These apps will only function when you open them.
Additionally, consider switching to the **Light Performance Profile** to prioritize battery life over processing speed. To do this, navigate to **Settings**, tap **Device Care**, then tap **Performance Profile** and select **Light**.
For more information on preventing your phone from overheating and optimizing battery life, be sure to check the linked online articles.
Thank you for sharing your thoughts, and thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Decent midrange phone
on April 27, 2026
Posted by: Wizbaby
[This review was collected as part of a promotion.] Pros: Excellent 6-year software support, IP67 rating, vibrant 120Hz AMOLED display, reliable main camera, microSD card slot for expandable storage.
Cons: 25W charging is slow for 2025, no headphone jack, no wireless charging, underwhelming ultrawide and macro cameras, performance lags behind some rivals.
In summary, the Galaxy A26 5G is a durable and future-proof phone with a great display and solid core camera, ideal for users who value software longevity and build quality over top-tier performance and fast charging. I'm not sure about any Galaxy AI but maybe ..
Cons: 25W charging is slow for 2025, no headphone jack, no wireless charging, underwhelming ultrawide and macro cameras, performance lags behind some rivals.
In summary, the Galaxy A26 5G is a durable and future-proof phone with a great display and solid core camera, ideal for users who value software longevity and build quality over top-tier performance and fast charging. I'm not sure about any Galaxy AI but maybe ..
Value
4
Response from Samsung USBy R&R, May 5, 2026
Hi Wizbaby,
You offered a detailed overview of the Galaxy A26 5G. Its long-term software support, vibrant display, and expandable storage really make it stand out for everyday use. It's reassuring to know that it meets your expectations in these important areas. Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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You offered a detailed overview of the Galaxy A26 5G. Its long-term software support, vibrant display, and expandable storage really make it stand out for everyday use. It's reassuring to know that it meets your expectations in these important areas. Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US