Customer reviews from startech.com
StarTech.com - Mini USB Bluetooth 4.0 Adapter, 50m (165ft) Class 1 EDR Wireless Dongle
Average customer rating
2.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
4
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
9
Customer Reviews for StarTech.com - Mini USB Bluetooth 4.0 Adapter, 50m (165ft) Class 1 EDR Wireless Dongle
Customer Rating
2
Manual Driver install
on May 1, 2019
Posted by: gomi
Windows 10 couldn't find the proper drivers for the adapter and Startech didn't have driver download for product on website. I had to use the CD. The CD installer failed to install the drivers for the adapter and I had to use device manager to point to the CD to install the drivers.
Response from startech.comBy Matt, Technical Support, May 10, 2019
Thank you for your review, we're sorry to hear our USBBT1EDR4 proved difficult to install on your computer. We do expect this adapter to install automatically in Windows 10. Should you have any issues with this adapter in the future, we have Technical Advisors available 24 hours a day, 5 days a week to provide support. We can be reached using the contact information at the top of the webpage.
Written by a customer while visiting startech.com
Customer Rating
1
Drivers don't work
on October 16, 2019
Posted by: fix your product
I purchased this, it's relatively pricey, but something I wanted regardless. but according to this item, which I purchased, I don't have the proper licensing to use this device, that I purchased. And apperantlly its a common issue as well, unacceptable.
Response from startech.comBy Matt, Customer Support, October 18, 2019
We always try to ensure our customers have exceptional experiences with us and our products and we apologize that you are not satisfied with our USBBT1EDR4. If you're receiving this error after installing drivers for the adapter from a CD, we recommend uninstalling the drivers as this adapter is native in Windows and should work without any extra software or drivers being installed. We'd be happy to help you get this working if you require any assistance. You can contact us directly at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
Does Not Work On My Mac
on June 11, 2023
Posted by: MR SMITH
Does not work on my 2013 Mac running 10.14 Mojave, even though Startech says it should. I followed all the instructions (i.e. switching off bluetooth, inserting dongle, switching back on Bluetooth), but the dongle was not recognised. I also tried using BluetoothExplorer, but the dongle still did not work. Very disappointing.
Response from startech.comBy Lukas, Customer Support, June 16, 2023
Thank you for taking the time to leave a review for our USBBT1EDR4. We are sorry to hear that you experienced difficulty with USBBT1EDR4 as this is not expected behavior for our Bluetooth adapter. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
does not work with Mac
on March 16, 2024
Posted by: dave2112
advertised as plug and play with Mac, does not work at all. Very disappointed
Response from startech.comBy Customer Support, March 19, 2024
Thank you for taking the time to leave a review for our USBBT1EDR4. We are sorry to hear that you experienced difficulty with USBBT1EDR4 as this is not expected behavior for our bluetooth adapter. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
Does not work with masOS 10.14
on June 28, 2020
Posted by: Alex28
iMac 2013, mac Mini 2020. System recognizes it, but it cannot connect to any BT devices, simply times out.
I use BT Explorer (comes with Xcode) to switch between Mac's built-in BT chip and one. Mac's had no problems connecting to same devices.
Was hoping to use it instead of Mac Mini's built-in BT as it is too weak.
Written by a customer while visiting startech.com
Customer Rating
5
Works perfectly with my Mac Pro Tower (Mid-2012)
on March 26, 2017
Posted by: WBCilliers
I bought the Bose QC35 wireless headphones and could not connect to my older Mac Pro. Turns out the Bose QC35 required Bluetooth 4.x, and the Mac Pro has Bluetooth 2.1. So I bought this adapter and it worked like a charm. I can now connect to my iPhone 6S and switch to the Mac Pro easily.
Written by a customer while visiting startech.com
Customer Rating
1
No 50 meters
on June 11, 2020
Posted by: Stef
After 10 meters it was done with the sound or voice. No 50 meters at all.
Response from startech.comBy Stacey, Customer Service, June 12, 2020
Hello,
I'm sorry to hear of your issues with the USBBT1EDR4. Bluetooth performance will vary based on your environment, especially if there are walls or obstructions causing interference. We provide lifetime technical support with all of our products so one of our team members will reach out directly to offer assistance.
I'm sorry to hear of your issues with the USBBT1EDR4. Bluetooth performance will vary based on your environment, especially if there are walls or obstructions causing interference. We provide lifetime technical support with all of our products so one of our team members will reach out directly to offer assistance.
Written by a customer while visiting startech.com
Customer Rating
1
Where is the driver to downlod}
on May 8, 2023
Posted by: nicknick
This is impossible to take on to page drivers and download and drivers and there is nothing to download but txt and pdf files
Response from startech.comBy Lukas, Customer Support, May 9, 2023
Thank you for your review of USBBT1EDR4. We do expect the drivers for this Bluetooth adapter to install automatically when used with a compatible operating system. We provide lifetime technical support with all of our products so one of our team members will reach out directly to offer assistance.
Written by a customer while visiting startech.com