Customer reviews from startech.com
StarTech.com - Thunderbolt 3 to 10GbE Ethernet Adapter, TB3/TB4 Network NIC
Average customer rating
1 out of 5
1
(2 Reviews)
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Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
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Customer Reviews for StarTech.com - Thunderbolt 3 to 10GbE Ethernet Adapter, TB3/TB4 Network NIC
Customer Rating
1 out of 5
1
Only Works When A User Is Logged Into Windows
on May 27, 2024
Posted by: buttersh
This is due to Windows's Thunderbolt security (DMA protection). If you need your network interface to stay up when there is no user logged in such as after a reboot, this device will not work for you. StarTech needs to say this in the description. Now, I can't return it and I have a $250 paperweight.
Written by a customer while visiting startech.com
Customer Rating
1 out of 5
1
Never worked well, then stopped working at all
on December 10, 2024
Posted by: EDUAZ
It worked okay at first. It was inconsistent in terms of speeds, up and down. I managed to get close to my full upload and download speeds after spending an hour tweaking the settings. Tried different drivers, etc. Four months later it has stopped working entirely.
Not sure why, but this thing is a very expensive piece of junk. There aren't many options for 10 Gb Ethernet adapters that are compatible with Thunderbolt and on Windows.
Response from startech.comBy Lukas, Customer Support, December 11, 2024
We are sorry to hear that you experienced difficulty with TB310G2. This is not expected behavior for our Thunderbolt 3 ethernet adapter.

The TB310G2 includes a 2 year warranty. We will be reaching out to perform some troubleshooting and, if deemed defective and within warranty, help facilitate a replacement.
Written by a customer while visiting startech.com