I purchased this one a few weeks ago after my previous unit suddely stopped working after 2 years 2 months. I liked the Keurig K Supreme so much that I bought this replacemnt. I was promised coupons for free boxes of pods - but I have not yet received them. I hope this reviw prompts the company to send them.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 9, 2023
We're glad you're enjoying your K-Supreme coffee maker! Thank you for your review and feedback. If you need assistance redeeming your coupon, please reach out to our Consumer Care team at 866-901-2739, we are here to help!
I bought this coffee maker to replace an older model that wasn't working properly. I am happy with the purchase and the dimensions and features in the description are accurate.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 8, 2024
We are very glad you are enjoying your K-Supreme coffee maker. Thank you so much for your review and feedback. Happy Brewing!
The concept is good, but since we only use our own ground coffee and paper liner filters, this model was useless to us. The Keira pod adapter doesn’t fit and there are no paper filters that fit this machine. Putting grounds directly into and adaptor pod is incredibly messy and not worth the work to clean. When I called to get a return authorization, the agent said they would send me a prepaid label as an exception to their standard of having the customer pay for the return since I have been purchasing Keurigs for years. The company then did not honor this and insisted that I must pay for the return, which is cost prohibitive compared to the cost of the Keurig. After a couple of emails back and forth, I asked them to elevate my request and stand by the word of their agent, they ghosted me. I find this incredibly disappointing and frankly, dishonest. I would not recommend any Keurig products at this point.
Response from keurig.comBy Keurig Consumer Care, September 16, 2025
Hi, thank you for sharing your review with us. We value your feedback and will be sure to share it with our quality and engineering teams.
Flavor and Aroma. Flavor and Aroma. Flavor and Aroma.
Written by a customer while visiting keurig.com
Customer Rating
1
Avoid this machine!
on July 19, 2021
Posted by: coffee lover54904
I loved my new Keurig for 3 months until the Descaler light came on. I descaled it per the directions twice and the descaler light would not go off. Then it started making about 2 ounces and shutting off. I have descaled it 8-10 times. I've lost count! The bottle of descaler solution, not the little pouches. The last time I descaled it two times back to back and used the rinse pods. The descaler light is still on and it still shuts off after about 2 ounces. I have descaled this machine more times in 6 months than my old one that I had for more than 5 years. I wish I had kept the old one. It was slow and noisy and big and clunky, but at least it made coffee.