Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(23,148 Reviews)
Open Ratings Snapshot
Rating breakdown 23,148 reviews
5 Stars
19,850
4 Stars
2,543
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product. 
(
1,127 out of 1,309
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
It's great love it awsome camera
on January 2, 2026
Posted by: Hhhh
Expertise:Intermediate
I will always use Samsung's they are my favorite product
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey Hhhh, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are loving the amazing features of your camera. We have provided a link to the full manual for your device to help you fully discover the enhanced capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage of your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I wish it was more pink
on January 5, 2026
Posted by: Feeling Mislead
from Cincinnati, OH
Expertise:Intermediate
Verified Purchase:Yes
It feels like a quality phone, but it feels a little bulky and the images feel a little misleading. I feel like a better description for the Titanium Pinkgold would be soft pink gold or barely there pink gold.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the quality feel of your device. We appreciate you providing your feedback on the appearance of your device as we continue to innovate our product line. We do recommend protective cases on all devices to help ensure protection from accidental bumps and drops of your device. We have provided a link to the Samsung Support Team if you have questions about available accessories, or any features on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ULTRA 1TB
on January 13, 2026
Posted by: Patricia
from Ardmore Oklahoma
Expertise:Expert
Verified Purchase:Yes
I've always been a Samsung phone lover! So Im gonna give it 5 stars! SAMSUNG PHONES THE BEST OF THE BEST😍😍😍😍
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi Patricia, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your phone, and that you believe it to be the best. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 17, 2026
Posted by: Justin
from Idaho
Expertise:Expert
Verified Purchase:Yes
Fast, great battery, and smooth experience so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hi there Justin, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the processing speed, battery life, and experience of your device thus far. We have provided links to resources to assist you with discovering all of the amazing capabilities, aligning the settings to your preferences, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent product,
on March 9, 2026
Posted by: Richie Persad
from Secaucus new jersey
Expertise:Beginner
Verified Purchase:Yes
Excellent product best purchase ever, i love my new phone , its a bit costly but needed
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Has great features
on April 15, 2026
Posted by: QueenJo2000
[This review was collected as part of a promotion.] This device works really fast and efficiently. The camera is also a really good quality. Its very updated and look very nice as well as functional. I didnt know how I would feel about Galaxy AI but I dont mind it and it can be really helpful. Overall very good phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad idea.
on December 19, 2025
Posted by: Unhappy costumer
from North Carolina
Expertise:Expert
The S25 Ultra is nothing but an overpriced notepad. After Samsung removing the S pen features it make this new model a useless piece of trash. I don't know what they were thinking removing one of the best features that set the S series phones above the others. This is a huge downgrade from my S23 Ultra. Which the battery lasted 3 times longer.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating and disappointing it can be when you have a device that is not aligning to your expectations. We have provided links to resources to help you integrate the redesigned S Pen features in to your usage, and maximize the battery life of your device. We have also shared a link to the Samsung Support Team and your warranty information if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very Sigma phone
on October 31, 2025
Posted by: Sigma7
[This review was collected as part of a promotion.] Very Sigma phone. Tuff in Ohio. Ohio final boss would be proud.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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