Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,797 Reviews)
Rating breakdown 22,797 reviews
5 Stars
19,559
4 Stars
2,493
3 Stars
443
2 Stars
136
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
2
Don't buy
on February 7, 2025
Posted by: Gav080
from Florida
Honestly don't buy this phone . I upgraded from s 24 ultra. I think my older phone and this phone there is difference. Worst phone upgrade. If Samsung do the same next . This company will doomed
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hi there Gav080, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to provide the best possible experience to our customers with their chosen device. We hope you are enjoying the lighter design that has been slimmed down, and the larger display size. We have provided a few links below to help you with the features of your new device including the changes to the S Pen functionality, camera, and full device manual. We have also provided a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Fox S
from Texas
Expertise:Expert
Verified Purchase:Yes
The camera zooming is trash. The s pen doesn't have Bluetooth so its trash. This phone is literally trash. I hate it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 3, 2025
Hey there Fox S, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not aligning to your expectations in functionality. We have provided links to articles to help you with the camera features, and redesigned S Pen capabilities. We have also provided a link to the complete manual to help you with the hand gestures and voice commands you can use with your device. Lastly, we have shared a link to the Samsung Support Team if you believe your device isn't operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Unbelievable garbage
on December 4, 2025
Posted by: Justin
Wondering if Samsung's ever going to get away from the bag phones... Literally feel like we're back in the '80s constantly having a battery pack and umbilical cord attached to my phone. Since Samsung thought they were too cool for removable batteries. I thought we moved past this garbage type of technology? And on top of that they just keep destroying features Look what they did to the s pen on the s25 What a joke. We are no longer the consumer We are the product that's being sold. Absolutely disgusting what these phones have become.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 5, 2025
Hello Justin, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not aligning to your expectations, and we would love to assist you in troubleshooting your frustrations at your convenience. We have provided links to troubleshooting guides to help you maximize the battery life of your device, if the intelligent battery has not adjusted the consumption to your usage habits as intended. We have also provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products, or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
trash
on May 8, 2025
Posted by: kel1239
samsung phone requires a pin after reset...???????
Response from Samsung USBy R&R Team, May 8, 2025
Hey Kel1239, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided a link below to the Samsung Support Team for your convenience. They can work with you one on one to troubleshoot and resolve this frustration with your reset. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely low quality with extremely high prices
on October 7, 2025
Posted by: Thiraviam
from San Francisco, California
Expertise:Expert
Verified Purchase:Yes
Price is too much but lacking in value. Particularly unlocking via finger and face recognition is too bad. At low light face recignition does not work. Cheap quality at extremely high price. Samsung company should atleast check iphones and see how to improve things.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Thiraviam, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day, and we would love nothing more than to assist you in resolving your frustrations. We have provided links to articles to help you with the fingerprint reader and facial recognition you mention with your device. We have also shared a link to the complete manual to help you with additional features and settings with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional troubleshooting if your frustrations continue with your phone. Thank you for being a Samsung customer. -Elizabeth\nSamsung phone is not recognizing fingerprints\nhttps://www.samsung.com/us/support/troubleshooting/TSG01200322/\nUse Facial recognition security on a Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00062630/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Bad worst that s21
on July 31, 2025
Posted by: Tu madre
Expertise:Expert
Useless and confusing settings for notifications for applications, bluetooth settings aswell .You samsumg made everything more complicated and stupid from my s21 I had
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device with changes to the operating system can come with a learning curve that can cause frustration as you align the settings to your preferences. We have provided a link to the complete manual for your device to assist you at your convenience. We have also shared a link to the Samsung Support Team if you prefer assistance directly through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
S25 Phone is alright, Battery is absolutely awful
on January 29, 2026
Posted by: Tyler
from Pittsfield, MA, USA
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from an S24 I owned for barely a year who's battery life was about half a day and would heat up intensely when charging with any appropriate charger I could try, only to find that the S25 is virtually the same phone but now with a flat edge! Phone works identically, battery life is unimpressive at best and while not nearly as hot as the S24, it does warm up since the very first charge and with anything short of a plug in fast charger, it will not gain any battery life if the device is in use during charger i.e. with a wireless charger. Next device will sadly be a change to a new manufacturer I'm sure.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Tyler, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that doesn't feel as exciting to use as you expected, or is not operating as expected. We have provided links to resources to help you maximize the battery life of your device. We have also provided a link to the complete manual for your device to help you discover all of the enhanced capabilities of your device and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you with any questions you may have as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great smartphone (Coming from S21U)
on February 8, 2025
Posted by: ZeusEBG
from Washington
Expertise:Intermediate
Only have had it for a few days, but it runs smooth as butter, the UI is as customizable as ever. The camera is a nice bump as well. It's the same Ultra quality you expect, but now even faster and smoother. If I had an s24u I don't think I'd make the jump quite yet, but anything older, go for it, you can't go wrong.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US