Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(25,614 Reviews)
Rating breakdown 25,614 reviews
5 Stars
21,981
4 Stars
2,819
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
2
Definitely didn't worth to upgrade
on May 26, 2026
Posted by: TalkingFrog
[This review was collected as part of a promotion.] I’ve used every Ultra model from the S22 Ultra, S23 Ultra, S24 Ultra, and now the S25 Ultra — and honestly, this is the first one that genuinely disappointed me.
The phone itself is fast and premium, but the camera experience feels worse than previous generations in real everyday use. Photos often look overly processed, unnatural, and inconsistent. The zoom especially doesn’t feel as sharp or impressive as my older Ultras did. My S23 Ultra and even S22 Ultra gave me more natural-looking results more consistently.
I upgraded expecting Samsung to improve what made the Ultra series special, especially the cameras, but instead it feels like they focused too much on AI processing and lost some of the detail and realism the older models had.
For the first time, upgrading to the newest Ultra didn’t feel exciting — it honestly felt like a step backward in some areas, especially camera quality.
What worries me most is that now I’m honestly scared to upgrade to the S26 Ultra in the future. I used to upgrade every year excited to see improvements, but after this experience, I’m no longer confident the next model will actually be better.
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
The 25 ultra is the most reliable and useful thing
on May 27, 2026
Posted by: MrAlan
[This review was collected as part of a promotion.] My 25 ultra is the most useful and reliable thing on me from making traveling and getting access to my things quickly, to keeping me entertained and focused. I use my phone as a remote controller for my TV, sound bar and everything samsung in my home I even get into the tvs at work and do as I want. I also love stunning on my friends with pictures of the moon or even clear pictures from nosebleeds seats at the dodger stadium. Plus with the Galaxy AI making things more accessible and quick to use especially if I want to edit photos or I need quick help on everyday things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is all around amazing.
on May 27, 2026
Posted by: Taymd95
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is Samsung's flagship beast — titanium build, massive 6.8-inch display, and that 200-megapixel camera. What really sets it apart is Galaxy AI, which brings serious smarts to the phone. It can translate calls in real time, summarize your notes, edit photos with a few taps, and even turn your doodles into full images. Zoom's on this phone too, thanks to Galaxy AI. You can automatically zoom in and out smoothly during video calls, with AI keeping your face centered even if you move. Gaming's awesome on your Samsung — the S25 Ultra has a Snapdragon 8 Elite chip, so it rips through games like Genshin Impact or Call of Duty at max settings. Enable Game Booster for performance mode, and the big 6.8-inch screen with 120 hertz refresh rate makes everything buttery smooth. For movies, crank up the brightness on that stunning display, pop on Galaxy Buds, and enjoy Dolby Atmos sound — it's basically a portable theater.
For work and school, use Samsung DeX to turn your phone into a desktop when you plug it into a monitor. Multitask with split screen, and Galaxy AI can summarize long docs or transcribe lectures in real time. The S Pen's perfect for taking quick notes in class, sketching diagrams, or editing documents with precision. Pair it with the big screen and you basically have a mini tablet for productivity. Don't forget, the battery life on the S25 Ultra is solid, you can game, watch movies, and handle schoolwork all day without stressing about a charge
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrade from s21+
on May 27, 2026
Posted by: Jay11v
[This review was collected as part of a promotion.] I definitely enjoy the upgrade from the S21+. The galaxy Ai feature has been useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Phone
on May 27, 2026
Posted by: MinDiesel84
[This review was collected as part of a promotion.] I use my phone for gaming, social media and pictures. Absolutely love the camera! I have no issues with gaming or social media!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy since Note 20
on May 27, 2026
Posted by: cmac2173
[This review was collected as part of a promotion.] This is second Galaxy since the Note series. I love the AI features that come standard on the phone and with the new One UI update it's made editing pictures a lot easier. I love that I can take a picture and and can use the AI feature to tell me what it is, and where it can be purchased online. I was hesitant at first because I love the square feel of the S23 Ultra that transformed from the Note series. Overall I really have grown to the this phone. And will continue to be a galaxy user for the upcoming future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on May 27, 2026
Posted by: B254254
[This review was collected as part of a promotion.] Galaxies are easily the best phones available, been using since the S3 and have had no issues. Have an I- phone 16 for work and doesn't compare to the Galaxies. Galaxy AI works great
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US