Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(23,942 Reviews)
Rating breakdown 23,942 reviews
5 Stars
20,577
4 Stars
2,631
3 Stars
450
2 Stars
134
1 Star
150
86%of customers recommend this product.
(
1,025 out of
1,186)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Ring ring hello there
on May 21, 2026
Posted by: FlyfishingEd
[This review was collected as part of a promotion.] Works great lots of good features
Can't wait till the S27 model. I like the odd numbers
Can't wait till the S27 model. I like the odd numbers
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 ultra is #1 in the world
on May 21, 2026
Posted by: DamesgalaxyS25
[This review was collected as part of a promotion.] Galaxy AI on these phones make life easy! I haven't found a better AI system then Galaxy AI an I've tried many! The best setup an most impressive AI system yet! Has made life so much easier I dont know what I would do without it. It's helped me at my job, in my health an even in my relationships. I use it grocery shopping everytime an it helps me decide what to get for whatever meal prep or dinners it recommends to me for that week. I use it for legal purposes an tax tips an much more! Not only is galaxy ai the best but all the galxy s series cell phones are built the best an most durable an fastest processing most capable phones on the market! All my galaxies have been bullet proof an i would use them for underwater videos and always dropped them in the lake in pretty deep areas an once i ran my s22 ultra over with my skidsteer at work with no case an was brand new cause I forgot it on the tracks an ran over it multiple times before noticing it popping out from underneath the front bucket an ther were rocks crushed into the screen protector an the screen didnt crack or barly even scratch all that heppend was a tiny lil green light spec was left behind from were the rock was crushed but it was barly noticeable lol 😆 an I never could manage to break any of my s series screens no matter what I put them through.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone ever!
on May 21, 2026
Posted by: Mghost27
[This review was collected as part of a promotion.] I like how i've dropped this phone a 100 times but there's barely a scratch!
The materials of the s25 ultra are top when it comes to endurance and durability.
Performance is incredible and i rarely gets hot, and I live in AZ. Cameras are top notch and game performance too. If you want a phone with a big screen and that packs everything you have to get this one! 💯
By the way, Galaxy AI is far ahead of other AI!
The materials of the s25 ultra are top when it comes to endurance and durability.
Performance is incredible and i rarely gets hot, and I live in AZ. Cameras are top notch and game performance too. If you want a phone with a big screen and that packs everything you have to get this one! 💯
By the way, Galaxy AI is far ahead of other AI!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Fast processor, but s20 16g still best overall
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] After many years, Samsung finally made a phone that is at least an upgraded processor. The s20 ultra is still Superior in just about every way. With the s25 ultra, I have to restart the phone quite regularly because of all the bugs that freeze the platforms. The battery life of the s25 drains a lot quicker than the s20. The camera even though it is supposed to be almost double the megapixel, is blurrier than the s20. Call signals and Wi-Fi connection lengths seem to be worse than the s20. Internet speed is a lot faster thanks to the new processor, which is the only feature I see that is an upgrade from the s20 ultra 16 gig ram. Yes 25 also did not have the option of 16 GB Ram for USA models. You're stuck with 12.
Overall, it is a decent phone, unlike yes 21, 22, 23, 24 Ultras. They all had major issues and were a waste of money to try. So since the s20 is becoming outdated, at least there is a decent model now to upgrade to. For those who didn't have the s20 ultra 16 GB Ram, you might have not understand the downgrades in comparison.
I won't be going for the s26, as the price is way high, while the phone is really no different than the s25. There's no value in switching and all it is is taking a chance that this model will have the same or Worse bugs, since Samsung doesn't seem to want to fix anything. Galaxy AI spiel is a nice feature, when it actually works, but it's nothing that you can't get with apps or websites. And it's probably just slowing the phone down to have it
Overall, it is a decent phone, unlike yes 21, 22, 23, 24 Ultras. They all had major issues and were a waste of money to try. So since the s20 is becoming outdated, at least there is a decent model now to upgrade to. For those who didn't have the s20 ultra 16 GB Ram, you might have not understand the downgrades in comparison.
I won't be going for the s26, as the price is way high, while the phone is really no different than the s25. There's no value in switching and all it is is taking a chance that this model will have the same or Worse bugs, since Samsung doesn't seem to want to fix anything. Galaxy AI spiel is a nice feature, when it actually works, but it's nothing that you can't get with apps or websites. And it's probably just slowing the phone down to have it
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Switch2Ouketel, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you troubleshoot the freezing you mention experiencing, battery life, connectivity, and camera of your new device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product has some great and bad features
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone is amazing but the only bad thing is the camera in the night and also you can lose the s pen easily and cant track it if you lose it.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello Laphone, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the camera features for the best possible photos in lowlight conditions. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
excellent product
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Overall, the phone is great, but personally, I feel it tends to overheat when playing games. The S Pen should have Bluetooth connectivity like the previous version, and the camera protectors leave much to be desired.
But to be honest, I really like my phone. The battery lasts a long time, its AI is fantastic, and it's one of my best investments
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Pipo17, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to an article to help you with the redesigned features of your S Pen and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
That product has some great features
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I wish they would have kept the notification blue sign like on the Note 20 to let you know somebody's calling you on the phone and I wish they would have kept the Imaging for your pictures the eraser where they can erase the back drops of things that's fine on the 25 but I wish they would have kept that when you can do the image of the pictures and clean it up like on the Galaxy Note 20 they ask feature is pretty fine
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hey LoveBird, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that upgrading to a new device can come with a learning curve as you adjust to different settings and capabilities. We have provided a link to the complete manual for your device to help you with the edge lighting that can alert you to notifications, and the features of Galaxy AI that can help you edit your photos. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous, sleek and Ruthless!!!
on May 21, 2026
Posted by: Lemon77
[This review was collected as part of a promotion.] Looking for a phone that's amazing in every way? This is it!!! Videos? Stunning!!! Selfies? Gorgeous!!! Galaxy AI? It's like talking to a real person!!! THIS IS THE PHONE OF THE FUTURE!!! Oh, and the Galaxy AI can even create music?😎
The Future is Now
Value
5
Written by a customer while visiting Samsung US