Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(23,942 Reviews)
Open Ratings Snapshot
Rating breakdown 23,942 reviews
5 Stars
20,577
4 Stars
2,631
3 Stars
450
2 Stars
134
1 Star
150
86%of customers recommend this product. 
(
1,025 out of 1,186
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on December 26, 2025
Posted by: Glenn H
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Nice easy setup from my note 9, majority of items transferred with no issues. I loved the touch and feel of the ultra. Also enjoy the use of the pen.
The only negative i have is there lack of support for a micro sd card. Samsung you need to take charge and lead there industry not follow your competitors changes. Stand out and make yourself a leader.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 4, 2026
Hi there Glenn H, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the transition to your new device, as well as the usage, and accessories available. We have provided a link to the Samsung Support Team for your convenience if you find you are in need of additional storage capacity. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Removed blue tooth capability from the S-pen :(
on January 2, 2026
Posted by: Jpthac
Verified Purchase:Yes
One of my favorite features in previous S-ultras was the ability to use the pen to take pictures. Samsung has removed this capability from the S25 ultra. Very disappointed!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Jpthac, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have expectations of your device, and the functionality has been changed from your expectations. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
My phone
on January 13, 2026
Posted by: Vanessa
Verified Purchase:Yes
I had a s21 fe before this and to be honest I don't see the big difference other than how much it cost
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 15, 2026
Hey Vanessa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know upgrading to a new device can take time to fully explore, and integrate new features in to your usage. We have provided a link to the complete manual for your device to help you with the exploration of the enhanced features including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your phone, as you continue exploring. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure power and stunning design in Titanium Blue
on January 18, 2026
Posted by: JDFR
from Miami, FL
Expertise:Expert
Verified Purchase:Yes
The S25 Ultra is a performance beast with an unrivaled display and camera system. The Titanium Blue finish is incredibly beautiful, giving it a unique premium aesthetic. The battery lasts all day, though it's a shame they removed the bluetooth from the S-Pen. It’s the best flagship out there, but losing the remote gestures is a notable downside.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello JDFR, we appreciate you sharing your experience of your Ssamsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing usage of your device, and finding it useful for so many daily tasks. We have provided a link to an article to help you with the redesigned S Pen features available to you. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
display
on January 21, 2026
Posted by: imposter
it is cool it did evrythaing it let me play games and I can video it to
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Imposter, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage and capabilities of this device. We have provided a link to the full manual for your device to assist you with additional capabilities, including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on February 3, 2026
Posted by: BB Lee
from fresno, ca
Expertise:Intermediate
Verified Purchase:Yes
I was really worried about getting a phone that said unlocked and it still not working for my carrier since I have Mint Mobile but it worked perfectly. It is much easier that buying at some phone store where u have gimmicks of transferring services or whatever. Came in a few days and works perfect!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey BB Lee, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you haven't had any frustrations getting your phone set up and connected to your carrier of choice. We have provided a link to the complete manual to assist you in discovering all of the amazing features of your device, and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions as you keep using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect
on March 9, 2026
Posted by: Tyha
from Astoria Oregon
Expertise:Expert
Verified Purchase:Yes
It is exactly what they were wanting. They loves their S20 Ultra and were nervous about the switch but it is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 9, 2026
Hello Tyha, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that this device so perfectly aligns to your needs and wants from a device every day. Please, reach out to us again any time you have questions, or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on March 20, 2026
Posted by: Kwame
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
So far so good. It's been a great device & I love it
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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