Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,358 Reviews)
Rating breakdown 22,358 reviews
5 Stars
19,181
4 Stars
2,442
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
This product has great features
on April 7, 2026
Posted by: Trish824
[This review was collected as part of a promotion.] This device runs smooth, has a great display, and amazing battery life. GALAXY AI features are fun and HELPFUL
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not A Fan...
on April 7, 2026
Posted by: Chrissy
[This review was collected as part of a promotion.] I went from Samsung A71 5G (LOVED IT!) to Samsung S25 Ultra, the biggest reason being access to more internal memory. Going from 128G to 1T has been a game changer, since most apps don't allow memory card storage. I now have plenty of room for games for the kids, and all the apps I need. Processor seems a little bit faster, and the option to protect the battery by limiting charging to less than 100% is a great idea. HOWEVER, it is strange that one charge session will end @ 94% and the next at 95%. Although it has a much higher zoom (and megapixels) than my A71 5G, it is difficult for the S25 Ultra to take clear pics when zooming, night shots are awful, and taking pics while moving is all but useless. I didn't have those issues with the A71. Maybe it's a lack of knowledge on my part, but it really shouldn't be so difficult to use a phone camera. I had issues transferring things to the new phone. For a couple of weeks, additional things (apps/msgs/pics) would suddenly just show up, but then, nothing else. Everything still isnt transferred after 3 months. I dont like the changes to msgs either. Not a big deal for most but I used to tap a box at the top of a convo as if deleting everything, then de-select what I needed to keep. Now I'm forced to individually tap each item to delete it. If I accidentally delete the wrong thing? Too bad, no way to recover it. Not a fan of Galaxy AI, either. If it makes things up, why is it giving advice? If A71 5G had more GB I'd return S25 Ultra.
Value
3
Response from Samsung USBy R&R Team, April 8, 2026
Hi there Chrissy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve, and cause frustration as you make adjustments. We have provided a link to an article to help you with the camera features and settings available for the best possible photos and videos with your device. We have also shared a link to the complete manual for your device to help you with the additional features available on your device, and alignment of the settings. We have lastly provided a link to the Samsung Support Team to assist you with any features you feel may not be operating as intended like Galaxy AI. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 8, 2026
Posted by: Preciousme
[This review was collected as part of a promotion.] Amazing phone, great features. Better than the last one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on April 8, 2026
Posted by: Dashpatch
[This review was collected as part of a promotion.] I love this phone the Galaxy AI is amazing I'm just getting the hang of it. But none the less this Galaxy S25 Ultra is amazing I use to have a Galaxy S23FE and I loved it but this one was Definitely a upgrade. Amazing features easy to use .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around the Samsung Galaxy s25 ultra is a great
on April 9, 2026
Posted by: MrKutz
[This review was collected as part of a promotion.] Very good device s various features to allow me to record video take great photos enhance my photos, and also remove or add background images.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Painesville OH
Expertise:Intermediate
Verified Purchase:Yes
I love the titanium on the phone it make it feel premium, the quality of the screen is amazing and the antireflective is awesome. I will miss the Bluetooth on the s pen but still usable. As a galaxy s user from the first s model this is the best one at the moment because the s26 ultra is a downgrade
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product and the Galaxy Ai
on April 9, 2026
Posted by: Chowder
[This review was collected as part of a promotion.] The S25 Ultra is wonderfulll ove this phone Camera the best of the best The Galaxy Ai is superb and easy to use for the non technology people.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product
on April 9, 2026
Posted by: Lovesamsung00
[This review was collected as part of a promotion.] I love the AI feature!! It is one of the best phones I have had!
Value
5
Written by a customer while visiting Samsung US