Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,926 Reviews)
Rating breakdown 22,926 reviews
5 Stars
19,704
4 Stars
2,516
3 Stars
434
2 Stars
126
1 Star
146
87%of customers recommend this product.
(
1,020 out of
1,176)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Best phone on the market
on April 13, 2026
Posted by: PokeLuv
[This review was collected as part of a promotion.] This is one of the best phones I have ever owned in my life time. It's ability to run games, play high quality video, and edit photos and more with Galaxy AI really makes it a game changer. Also if you're an artist i recommend the ultra for all your drawing needs! I recommend this phone to anyone who is looking for a new one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The "Devil’s Advocate" Review
on April 13, 2026
Posted by: thecolombian32
[This review was collected as part of a promotion.] Everyone loves the camera, but the real hero is the battery management. I started the day at 100%, ran GPS for three hours, and still had enough juice to ignore my charger until the next morning. If you can get past the slightly annoying button placement, the actual software experience is the cleanest I’ve used in years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung Galaxy
on April 13, 2026
Posted by: Happysatisfiedguy
[This review was collected as part of a promotion.] I've had both android and non android phones, I was a little skeptical at first switching over, when I did my first was not a Galaxy it was a different android and I was not impressed, my first in the galaxy line was a used note 8 I LOVED IT!!! Then went 9 then 10, it preformed so well I would have never even upgraded to my galaxy 25 ultra if it wasn't for the simple fact that I ran it over and crushed it. So I must say they make a very good product, I have zero complaints, the camera is amazing, the speed and memory are great even the AI that I don't use very frequently is so easy to use that I use it more so now. Great product Samsung, thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, Reliable, and Built for Real Life
on April 13, 2026
Posted by: EmpatheticPisces11
[This review was collected as part of a promotion.] I use my Samsung Galaxy S25 Ultra for my work and personal life, and it honestly keeps up with everything I throw at it. One of the biggest advantages is the storage and speed. I no longer have the constant stress of running out of space, which speaks volumes, as I have many photos and videos due to my work and personal life. I especially love having the 500GB option, but even the base option is generous.
The multitasking features are a game changer. Split screen and pop-up windows makes it so easy to use multiple apps at once, which is incredibly helpful for staying productive. The S Pen takes it even further and makes navigating, editing, and organizing feel seamless and efficient.
Galaxy AI has also been surprisingly useful. It has helped to personalize my phone experience and even gives insight into how I’m spending my time, which has made me more aware and productive.
The camera quality is outstanding and in my opinion provides the best in the industry, hands down. I use the camera daily for product photography for work, and clients constantly ask what camera I'm using. They’re always shocked when I inform them everything is done with my phone.
The video quality and capabilities are every bit as impressive, giving clear, smooth, and a super reliable experience.
Galaxy AI has provided a significant amount of additional features and abilities with my photos. Overall, the performance, speed, and versatility make this phone one of the best I’ve used.
Galaxy AI has provided a significant amount of additional features and abilities with my photos. Overall, the performance, speed, and versatility make this phone one of the best I’ve used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 13, 2026
Posted by: Lennyy
[This review was collected as part of a promotion.] I had issues with the speaker put with earbuds these days that's no big issue you everything else on the phone is fantastic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Issues that I have with the phone overall. Thanks.
on April 13, 2026
Posted by: Technologyisweird
[This review was collected as part of a promotion.] Has certain problems like sometimes I have to rest
Art my phone because the back button won't work and eventually the whole phone will freeze and can't be fixed unless restarted. Is slow after a while. Has a glitch with auto correct and sometimes it won't work.
Art my phone because the back button won't work and eventually the whole phone will freeze and can't be fixed unless restarted. Is slow after a while. Has a glitch with auto correct and sometimes it won't work.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there Technologyisweird, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not functioning as intended or expected. We have provided links to troubleshooting guides to help you maximize the speed and resolve the instances of freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best so far
on April 13, 2026
Posted by: Ultra25bliss
[This review was collected as part of a promotion.] This is the best phone I've had thus far. No issues to this point at all. Great battery life and no freezes are anything. Love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great.
on April 13, 2026
Posted by: DBrown519
[This review was collected as part of a promotion.] I really like this phone. The Galaxy AI really helps in what I need to do when I am searching information online. I use this phone non-stop all the time for searching online to using AI for driving in my vehicle. Thank you Samsung for this.
Value
5
Written by a customer while visiting Samsung US