Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,358 Reviews)
Rating breakdown 22,358 reviews
5 Stars
19,181
4 Stars
2,442
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
4
S25 ultra
on April 3, 2026
Posted by: Poopielipper
[This review was collected as part of a promotion.] I love everything about my Samsung galaxy S25 Ultra. I would not trade it for any other phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung for 20+ years!
on April 3, 2026
Posted by: Lcaro59
[This review was collected as part of a promotion.] As noted, I have had a Galaxy for over 20 years. The new S25 has the start up of AI. I love the corrections already started. The phone is not just good looking, it is durable. It looks good and it is meant for the long term. This phone is one I have to highly recommend. I get years out of my phones. They have always been dependable. Worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 4, 2026
Posted by: Sleepyinmich
[This review was collected as part of a promotion.] I have had galaxy's for years ... Anytime I have switched I have come back. They are the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone on the Market
on April 4, 2026
Posted by: Stoicshea
[This review was collected as part of a promotion.] Battery, camera quality, durability, AI integration, speed... all unbelievable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery last all day
on April 4, 2026
Posted by: Tdh6561
[This review was collected as part of a promotion.] This battery took about 2 weeks to learn my routine and now will last all day for 12-14 hrs of hefty use (tik tok facebook). The cameras are also amazing. We just had a baby and her photos look professional with the assistance of good lock. The AI built in is super helpful and has helped me complete a few house repairs. The processing power is unmatched. This phone will run my games and things with out hesitation where as my z flip 5 would take a long time to load and be laggy. This ultra was an excellent upgrade 5/5 stars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is good overall for a phone.
on April 4, 2026
Posted by: Dominick
[This review was collected as part of a promotion.] Galaxy Ai works pretty good. The rest of the phone could use more new features. Putting all of your eggs in the AI basket is foolish. The battery life has only gotten worse on these phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Polished Phone
on April 4, 2026
Posted by: Krzyredd
[This review was collected as part of a promotion.] I've been using the S25 Ultra for over a year now, and I’m genuinely impressed. I upgraded from the S22 and Tmthe first thing I notice is the screen—the anti-reflective coating is a total game-changer. I can use it in direct sunlight without seeing my own reflection, and the colors are stunningly natural.
What I love most is how it feels. They finally rounded the corners just enough so it doesn't dig into my palm, and it’s noticeably lighter than previous Ultras. Whether I'm multitasking for work or just scrolling, everything is butter-smooth. It handles 4K video editing like a pro and the battery a full day with juice to spare.
The new 50MP Ultrawide lens is a massive jump—macro shots and wide landscapes actually have the detail they deserve now. I’ve also noticed the color processing is much more "real" and less oversaturated than older Samsung phones. I also enjoy the AI feature. Very helpful with picture editing, and researching. I use my phone for everything. I give it 10/10.
What I love most is how it feels. They finally rounded the corners just enough so it doesn't dig into my palm, and it’s noticeably lighter than previous Ultras. Whether I'm multitasking for work or just scrolling, everything is butter-smooth. It handles 4K video editing like a pro and the battery a full day with juice to spare.
The new 50MP Ultrawide lens is a massive jump—macro shots and wide landscapes actually have the detail they deserve now. I’ve also noticed the color processing is much more "real" and less oversaturated than older Samsung phones. I also enjoy the AI feature. Very helpful with picture editing, and researching. I use my phone for everything. I give it 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The decline of Samsung
on April 4, 2026
Posted by: Annie
I’m giving the Samsung Galaxy S25 Ultra one star specifically because of the camera behavior, which is fundamentally broken for anyone who knows how to take a photo.
When I tap to focus on a subject, the phone does not consistently respect that input. It will often switch lenses or refocus at the moment the photo is taken, resulting in a completely different image than the one I composed. This leads to blurry or misfocused photos, even when I’ve clearly selected my subject.
This is not user error, it’s the software overriding deliberate input. A camera should treat focus selection as a command, not a suggestion. I'm sure somebody's patent themselves on the back for this but you shouldn't. It is user hostile.
The aggressive auto lens switching and focus “optimization” actively interfere with both casual and intentional photography. Even point-and-shoot users are affected, because the device can change focus mid-capture.
The only reliable workaround is to use Pro mode or manually lock focus, which defeats the purpose of having an advanced automatic camera system.
This is a design flaw, not a feature. Until Samsung allows users to fully disable automatic lens switching and forces the camera to respect focus lock, the camera experience is inconsistent and frustrating. A flagship device should not require manual override just to take a basic, in-focus photo.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hey Annie, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not meeting your expectations in quality, and causes frustration during usage. We have provided links to resources to help you capture the best possible photos and videos with your camera. We have also provided a link to the complete manual to help you disable any features you believe may be causing interruption to your experience with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US