Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,358 Reviews)
Rating breakdown 22,358 reviews
5 Stars
19,181
4 Stars
2,442
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Amazing phone for Daily life
on March 30, 2026
Posted by: Galaxy4Life
[This review was collected as part of a promotion.] I use my phone and especially my Galaxy AI, daily. It helps me keep travk of my fathers appointments as well as track his moments. He has Alzheimer's and Lewis Bodie Dementia. It helps to have such clear pictures for those days he doesn't remember what we've done, and helps me to have them at our fingertips. The AI is completely unknown to him when Galaxy AI talks back he thinks we have a guest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow phone
on March 30, 2026
Posted by: Joemama
[This review was collected as part of a promotion.] Phone is very slow, for the cost of what I paid for it does not match. Has a hard time staying update or fighting off scam calls or scam alerts itself.
Value
1
Response from Samsung USBy R&R Team, April 2, 2026
Hey Joemama, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you maximize the speed of your device, and we recommend adjusting the refresh rate as the first step. We have also provided a link to the Samsung Support Team to assist you further with the call and message screening you believe should be in place. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Good features
on March 30, 2026
Posted by: Sad5820
[This review was collected as part of a promotion.] Overall this phone has good features and a Snappy processor one thing I do not like is every time Samsung pushes a new update it changes the way everything looks and sometimes orientation and I have to go back in and reset everything that should not be necessary with routine security updates. Also I think for the price that Samsung is currently charging these phones should be light years ahead of where they are. There are manufacturers out there making phones at the same spec for hundreds less
Value
3
Response from Samsung USBy R&R Team, April 2, 2026
Hi there Sad5820, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the overall usage and capabilities of your device. We understand how frustrating it can be when your device changes with your software updates. We have provided a link to the Samsung Support Team to offer assistance if you believe your device is not operating as intended. We would also love to hear from you again in the future if you have features you would like to see in future devices. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My samsung
on March 30, 2026
Posted by: Butterfly
[This review was collected as part of a promotion.] I used to love the galaxy note until I got the s23 ultra loved it so much I upgraded to the s25 ultra the AI feature is a major plus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Problems ever since I got it
on March 30, 2026
Posted by: Gigi77
[This review was collected as part of a promotion.] Nothing but issues... with calls with Bluetooth. I've had Samsung for 20 years. This was the worst one. Previously had the ultra 24.
Value
1
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Gigi77, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important it is to have reliable connection of your device to your carrier and Bluetooth enabled devices. We have provided links to guides to help you with these experiences at your convenience. We have also provided a link to the complete manual for your device to help you with additional features available on your device, and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I really like Ai and co-pilot on this phone
on March 30, 2026
Posted by: MamaD2
[This review was collected as part of a promotion.] I used it for everything that anybody would use a phone for like phone calls, text messages, games, videos, pictures, and so on and so forth and I really like AI and co-pilot features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING PHONE FOR WORK AND TO CHILL
on March 31, 2026
Posted by: GURUS25
[This review was collected as part of a promotion.] what is there that you cant do in this phone. amazing camera quality everytime im on a trip i become a cameraman all the time, i am at work need emails signatures need to do inventory take pics make a pdf and what not it got everythjng and amazing display quality to game and to watch movies or series it just dont stop. next looking forward to the new galaxy s26 coming to me very soon now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I’ve Ever Owned
on March 31, 2026
Posted by: Dreacnvs
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy S25 Ultra. The phone feels premium, runs incredibly smooth, and the camera quality is honestly amazing. One of my favorite features is Galaxy AI, which makes everything feel smarter, faster, and more convenient in everyday use. From photos to productivity, it really helps elevate the whole experience. This is easily one of the best phones I’ve ever owned.
Value
5
Written by a customer while visiting Samsung US