Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(22,333 Reviews)
Rating breakdown 22,333 reviews
5 Stars
19,159
4 Stars
2,439
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue
Customer Rating
5
This phone is great
on March 29, 2026
Posted by: Jessemarie
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra feels less like a phone and more like a pocket-sized command center powered by Gemini AI—quietly working behind the scenes like a digital co-pilot that actually listens.
Performance? Lightning in a titanium shell. The Snapdragon 8 Elite chip keeps everything smooth, whether you’re gaming, editing, or juggling apps like a circus act 🎪. Pair that with Gemini AI, and suddenly your phone isn’t just reacting—it’s anticipating. Need to summarize a video, write a note, or pull info from across apps? Gemini AI handles it like it’s reading your mind.
Performance? Lightning in a titanium shell. The Snapdragon 8 Elite chip keeps everything smooth, whether you’re gaming, editing, or juggling apps like a circus act 🎪. Pair that with Gemini AI, and suddenly your phone isn’t just reacting—it’s anticipating. Need to summarize a video, write a note, or pull info from across apps? Gemini AI handles it like it’s reading your mind.
The camera system is where things get cinematic. That 200MP sensor, boosted by AI processing, turns everyday shots into billboard-worthy images. Night shots especially feel like the phone borrowed a little starlight 🌌.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So happy with my S25 Ultra!
on March 29, 2026
Posted by: PeaceLoveAndPomskies
[This review was collected as part of a promotion.] So, first and foremost the only reason I chose this phone was the built in stylus, other than that I thought it was going to be like all my other Galaxies. Omgoodness, how wrong was I? The new Galaxy Ai features are freaking awesome, definitely beat out competition by far. The ease of photo editing, finding out any info I need. I've used Ai to create my grocery lists, make recipes out of what food I had left in my house, set up schedules for my business, helping navigate physical disabilities my daughter and I have, the list could go on for a VERY long time bc I use the Ai feature for something new almost every day. Some how, I am still amazed at the quality and validity of the info and help I'm getting. The phone OS is super fast, even with a ton of media, apps, and let's face it, 30+ internet tabs open because i forget to close them 😆 The quality of the phone itself is superior, the screens haven't been this tough since the Note 9's!!! I wouldn't recommend not having a case or screen protector just bc but if you accidentally drop it without it on (like I did while cleaning and changing cases) you should be okay. Mine had zero damage. Mine is still in perfect condition despite being dropped, in water, soaked from rain, in the insane Flordia Summer heat, and many other situations that I really had concern in other phones. Now, to the reason I purchased the Ultra, the stylus feature. I have a background in art and do a lot of drawn digitally by hand portraits, AMAZING qualit
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on March 29, 2026
Posted by: GhostLeopard
[This review was collected as part of a promotion.] Everyone always praises how good the camera is on my phone. I use it for work, and it looks great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Camera is no good
on March 29, 2026
Posted by: Massfrog
[This review was collected as part of a promotion.] Over all the phone is fine. But the camera is another issue. It won't stop shaking and making a clicking noise when taking photos.
Value
3
Response from Samsung USBy R&R Team, April 1, 2026
Hey there Massfrog, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to articles to help you troubleshoot the camera and get the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ecellent fhone
on March 29, 2026
Posted by: Edcanas
[This review was collected as part of a promotion.] Fhone is great for high quality videos
My is 1tb is an amazing fhone
I love it
My is 1tb is an amazing fhone
I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the battery durability on my phone
on March 29, 2026
Posted by: Guache
[This review was collected as part of a promotion.] I like the battery durability as well as the AI assistant, love the videos capabilities and photo resolution.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, pen, great camera, plug & play just as a pc
on March 29, 2026
Posted by: LoyalFan28
[This review was collected as part of a promotion.] Love Samsung products, TV, refrigerator, watche, stove, etc. Been a long time fan of it. Its longevity, advanced product design, quality and last but not least, its always generous promotion and incentives. LOOOOVE SAMSUNG!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent product but not a lot of innovation
on March 29, 2026
Posted by: jlsalskdl
[This review was collected as part of a promotion.] Solid phone entry but the difference between generations is disappearing. Not a lot of reason to upgrade.
Value
4
Written by a customer while visiting Samsung US